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Assistant Head Teller

Harleysville National Bank

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Job Snapshot

Location:

9 easton Road
Willow Grove, PA 19090 ( map it!

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Employee Type:

Full-Time

Industry:

Banking - Financial Services

Manages Others:

Job Type:

Banking
Finance

Education:

High School

Experience:

At least 3 year(s)

Post Date:

11/5/2009

Description

Responsible for providing a high level of customer satisfaction through expeditious, accurate processing of Teller transactions, supporting the Head Teller by assuming Head Teller duties and responsibilities as required and achieving personal sales goals.
Process Teller transactions pleasantly and accurately while observing Bank security.
Sell and cross sell appropriate bank products and services to meet customers’ needs.
Prepare/sell money orders, cashiers checks and Visa® Check and Gift Cards.
Sell and redeem U.S. Savings Bonds.
Reconcile back counter work daily.
Balance Teller drawer daily.
Assist Head Teller and assume various duties and responsibilities in absence of Head Teller.
Assist with branch settlements, as well as opening and closing procedures.
Answer or refer customer inquires in person or by telephone. Conduct telephone calls to prospect and/or profile existing customers.
Perform additional duties and responsibilities as directed, including processing night deposits or balancing ATM and coin machines.

Requirements

High School or equivalent education.
Must have thorough knowledge of Teller procedures and 4 of more years of Teller experience, including satisfactory performance in Senior Teller position for a minimum of 1 year and consistent success in meeting referral goals and difference parameters, or equivalent combination of education and experience.
Thorough knowledge of Bank retail products and services and governmental regulations pertaining to branch banking.
Strong verbal and written communication skills.
Strong interpersonal, customer relations and sales skills.
Basic math and computer skills.
Strong organizational skills.
Able to work independently or in a team environment.
Demonstrated leadership qualities desired.
Flexibility—able to adjust to changing priorities.
Sitting or standing for extended time periods.
Able to lift up to 50 lbs.
Technology Requirements (Must either bring to job or learn on-the-job within 3 months): Excel, Word, Outlook, Jack Henry and other Related softwares

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