The Installation Manager is responsible for all installation operations, repair, and service related issues for a specific office.  Ensures a high level of profitability, overall customer service/satisfaction, adequate staffing levels, training, and internal/external growth, in order to achieve company goals.

• Responsible for achieving installation goals specific to their location
• Provides overall direction of Field Service Managers in support of departmental objectives
• Oversees hiring, training and recruiting needs for the installation staff
• Schedules and works with high profile VIP accounts daily
• Reviews performance; addressing escalated issues and resolving problems
• Assists General Manager with P&L responsibilities for the office
• Helps support new business opportunities and strategies
• Provides daily leadership to employees within the office
• Complies with management reporting and communications as requested
• Ensures 100% customer/consumer satisfaction
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Works with multiple departments regarding installation related projects
• Occasional travel may be required

Education and Experience

Bachelor's degree from four-year college or university, or 4 years of relevant experience, or 2 years equivalent experience and 2 years of relevant experience including 1 year of supervisory experience.  A valid driver’s license with a clean driving record is required.  A background check and drug test will be preformed as part of pre-employment.

Skills and Qualifications

• Ability to effectively respond to and interact with staff at all levels of the organization
• Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills 
• Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment 

Additional Information

Physical Demands:

• Employees must frequently lift and/or move up to 75 pounds
• May occasionally be required to lift up to 125 pounds
• Must be comfortable working in small spaces and/or various heights
• Employees must be able to safely operate a motor vehicle and will be required to climb ladders in a safe manner
• Employees, including any tools or equipment that are carried, must be able to remain within the weight requirements of 350-pounds

Benefits:

• Medical, Health Savings Account, dental and vision insurance
• Flexible spending options and Employee Assistance Plan
• 401(k) and Employee Stock Purchase Plan
• Tuition reimbursement
• Employee Referral Program
• FREE DISH Network Satellite TV System and Programming
• Opportunity for a level of responsibility that could take years to reach in other companies

We are a Drug Free Workplace

Dish Network is an Equal Opportunity Employer