Job Snapshot
Location:
Chicago, IL 60601
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Other Pay:
Depending on experience
Employee Type:
Contractor
Industry:
Consulting
Computer Software
Banking - Financial Services
Job Type:
Customer Service
Executive
Consultant
Education:
Graduate Degree
Experience:
7 to 14 years
Contact Information
Description
Title: Help Desk Level
Mandatory Skills: VPN Remote, wireless and wifi support, Incident tracking systems (Remedy), Trouble shooting skills in Lotus Notes, Self starter, customer service professional, Internet Explorer, Outlook and Microsoft Office
Job Description:
Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.
COMPETENCIES: Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.
QUALIFICATIONS: Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
Requirements
Required Skills:
VPN Remote, wireless and wifi support, Incident tracking systems (Remedy), Trouble shooting skills in Lotus Notes, Self starter, customer service professional, Internet Explorer, Outlook and Microsoft Office
VIVA USA INC is an IT consulting firm servicing small, midsize, and fortune 500 clients nationwide. It is headquartered at Rolling Meadows IL with other offices in MN, NJ, CA, FL, OH, IL and India. We provide services in IT, Telecom, Finance & Accounting, Clerical/Admin and Engineering categories. VIVA is an ISO 9001-2000 Certified and an Equal Opportunity Employer M/F/D/V. We hire consultants for Contract, contract to hire and Permanent job opportunities. We do Visa/GC sponsorship, Bi-weekly payroll, and provide referral fees.
Contact Details
VIVA USA INC.
3601 Algonquin Road, Ste 425
Rolling Meadows, IL 60008
http://www.viva-it.com
Murali Krishna
Tel: 847-915-4323
Nandhini Ramprasad
Tel: 847-368-0860 Ext: 228
