Inside Sales Representative

You belong at The Bergquist Company.

We are a privately owned solutions provider & world leader in the electronics & thermal markets, & we are guided by our principles of innovation, performance & customer satisfaction. We are currently seeking an:

Inside Sales Representative

Chanhassen, MN

This position is primarily engaged in day-to-day customer sales and support activities by telephone or other electronic means (Fax, E-mail, etc.).  Individual is responsible for establishing business relationships with customers consistent with company goals and objectives.  These goals and objectives are generally described as maximizing customer satisfaction in an effort to drive sales revenue.

Essential Duties and Responsibilities

·    Establishes and maintains effective working relationships with the customer base both internally and externally.

·    Maximizes customer satisfaction in an effort to grow sales revenue.

·    Effectively manages customer conflict.

·    Provide customer quotations including follow-up activity.

·    Assists in the procurement of product samples.

·    Assists with product related inquiry as required.

·    Helps coordinate additional resources as required (Technical, Product Management, Sales Management etc.)

·    Order entry execution and maintenance with a high degree of accuracy.

·    Issues New Part Releases (NPR’s) and Engineering Change Orders (ECO’s);

·    Effectively manages blanket contracts. 

·    Expedites customers’ orders and assists in maintaining on time deliveries of orders by working closely with Production, Product Management, Quality and Shipping personnel.

·    Effectively manages electronic customer communication.

·    Assists in the identification and resolution of quality discrepancies while maintaining a close relationship with customers and representatives.

·    Issues Return Material Authorization (RMA).

·    Issues Return Material Authorization (RMA) and may initiate Corrective Actions (CAR's).

·    Issues credit memos.

·    Documents and updates customer requirements in the alert system.

·    Provides input on department policies and procedures.

·    Assist in market, customer and product intelligence gathering.

·    Recommend pricing, terms and conditions policies.

·    Prepare meaningful and timely written reports.

·    May perform similar or related duties as assigned by Manager Inside Sales.

Education and/or Experience

·    Minimum of two years’ experience in customer support or inside sales. Industrial

·    business-to-business experience a plus.  International experience a plus.

·    Education:

·    Two-year college degree or an equivalent combination of training and work

·    experience.

At The Bergquist Company, we believe the financial health of our org will be determined by the moral health of our people. You’ll receive the type of salary & benefits package you’d expect from an industry leader & so much more. To learn more about our people-oriented company, apply online:  www.bergquistcompany.com

EOE