Director of Collections Management

Schumacher Group

Title: Director of Collections Management

POSITION PURPOSE/FUNCTION:    
Provide quantitative revenue analysis to support management decision-making around a variety of financial and operational issues. Directly manage the Collections Management Department to insure processing integrity and achieve the adjudication and cash collection goals of the company.

RESPONSIBILITIES:
Primary Functions:

• In conjucntion with executive management and other heads, further refine adjudication processes to minimize denials and appeals while optimizing performance and cash collections and reducing days in accounts receivable.
• Continuously monitor established financial and operational benchmarks to identify and resolve variances and exceptions which may affect cash flow.
• Interface with corporate finance and reimbursement staff to provide feedback and analysis on financial data as required.
• Oversee operation of the Collections Management department to assure proper and timely adjudication of accounts receivable.
• Assure that systems and processes are working as needed to attain desired results.
• Directly supervise the Manager of Collections Management.
• Set clear expectations and hold staff accountable to those expectations.
• Monitor and maintain a high level of productivity and quality of work.
• Interact with other departments within Schumacher Group and billing company to coordinate and communicate policy and procedure changes and resolve problems.

Manage the administrative aspects of the department to assure:

• Department goals on performance reviews required
• Timely feedback on performance reviews as required
• Proper handling of disciplinary issues
• Mentoring of department manager and supervisors
• Working files and policy and procedure manuals are developed and maintained
• Adequate staffing levels are maintained
• Budgetary guidelines are followed
• Workflow is efficient and effective
• High levels of morale are sustained
• Keep upper management abreast of both successes and problems as they occur

Secondary Functions:

• Participate in various committees as required
• Participate in problem resolution at all levels
• Be a role model within the department by exhibiting mature leadership qualities such as a positive outlook, confidentiality, respect and team spirit
• Assure that HIPAA compliance guidelines are followed

• Bachelor's Degree in related field or comparable work experience
• Minimum ten years experience with the GE Centricity Business system, including implementation
• Minimum five years experience in a supervisory role

• Strong analytical and problem solving skills
• Strong desktop PC skills in MS Project and Excel
• Ability to work well in a team environment
• Proficient in all Microsoft Office products