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Project Manager - Customer Service

Diamond Staffing, Inc.

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Job Snapshot

Location:

Mansfield, MA 02048 ( map it!

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Base Pay:

$43,000 - $45,000 /Year

Other Pay:

excellent benefits

Employee Type:

Full-Time

Industry:

Manufacturing

Manages Others:

Job Type:

Customer Service

Education:

4 Year Degree

Experience:

At least 5 year(s)

Post Date:

11/8/2009

Contact Information

Contact:

Annie Moore

Phone:

508-878-7851

Ref ID:

PMM

Description Project Manager - Customer Service
*****MUST HAVE FOLDING CARTON EXPERIENCE OR A DEGREE IN PACKAGING*********

SUMMARY:
Manage smooth communication between the customers and all internal departments.
This Project Manager position requires extensive interaction between all departments to provide a record of accurate and reliable information pertaining to the customer's specifications through all phases of estimating, order entry, production, shipping/inventory, and billing. Project Managers have an excellent understanding of the Printing and Packaging Industries.

ESSENTIAL RESPONSIBILITIES include the following: Other duties may be assigned.

Faciliate and expedite all aspects of project development, pre-production, order entry, the approval process through inventory management.

Manage the Project Management Log, requesting samples, pricing, comps etc.
(Request D & B report and account number from accounting if new customer.)

Responsible for communicating sampling and quote information, via the Project Request Form. Pricing to include, all aplicable pre-production and production costs.

Manage incoming art files with Print Manager, Digital Imaging and Ink Systems.
Comple CTP specifications and submit to Digital Imaging and request ink matches if required. Utlize Graphic Design to create new artwork and/or comcepts when necessary.
Manage and document the customer approval process.

Manage the quote approval process once agreed to by customer. Forward all applicable specificaitons to pre-production manager and expedite the pre-production specification sheet. Review differences on the estimate versus the Pre-production spec sheet if aplicable.

Responsible for the accurate data entry of specifications for layouts, structures, and product into the ProSoft computer system. Document, when necessary, job specific instructions to all applicable production phases.

Confirm that the artwork meets the quote/job requirements. Communicate any differences to salesperson and customer to resolve any pricing differences before proceeding.

After receiving the customers purchase oder, match the quote letter to the purchase order and our order acknowledgement. Forward to the Accounting department for billing.

Review raw materials needed for the job with Purchasing. Monitor progress of tolling and materials and approvals to ensure the job is progressing on time.

Attend daily pre-production/scheduling meeting. Responsible for tracking ordrs through the plant via the Prosoft schedule, keeping managers aware of delivery priorities. Send timeline/schedule to customer and salesman.

Responsible for communicating changes to order specifications through applicable personnel. Resolve issues involving vendore delays and missing information.

Send monthly inventories to customers, review and update. Releasing finished goods and keeping track of overrun percentages and aged inventory. Contact the shipping department for discrepancies on physical inventories. Arrange requisite paperwork for international shipping and/or COC's when required.

Design Assembley Instructions for fulfillment projects for cartons at co-packing plants when necessary.

Eventual assumption of pre-production responsibilities, including but not limited to layouts
and estimates.

*********MUST HAVE FOLDING CARTON EXPERIENCE OR A DEGREE IN PACKAGING*********

Requirements EDUCATION AND / OR EXPERIENCE:

Bachelor's degree from four-year college or university and three to five years related experience and or training.********** MUST HAVE FOLDING CARTON EXPERIENCE , OR -
A DEGREE IN PACKAGING********************************************

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS:

Have the ability to read, analyze and intepret general business periodicals, professional journals, technical procedures, or governmental regulations. Have the ability to write reports as well as business correspondence. Have the ability to effectively present information and respond to questions from manager, clients and customers.

Have the ability to calculate figures and amounts such as discounts, interest, commisisons, proportions, percentages, are, circumference and volume.

Must be proficient in Microsoft Office, Excel, Word, Lotus notes, and Internet research.
ability to learn and become skilled at Prosoft computer software.

Have the ability to define and solve problems. Collect date, establish facts, and draw valid conclusions. Have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

This is a permanent position and is available immediately.

Qualified candidates should forward their resume in confidence to [Click Here to Email Your Resumé]

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