POSITION SUMMARY
The guest services representative is responsible for handling the variety of office, safety and guest relations duties associated with the front desk, and functions as a member of the “welcome team".

ESSENTIAL JOB DUTIES

1. Must possess Positive Guest Relations attitude! Smile and greet guests promptly when they enter the lobby. Handle questions regarding property and local amenities. Assist guests with problems related to their stay at the property.

2. Support our  “Clean Team and “Welcome Team"":  and may be asked to perform duties from other property positions as needed or at the direction of the General Manager in order to maintain proper operations of the property.

3. Able to multi-task while processing a guest  registration, including computing and collecting payment and verification of credit card transactions,etc..

4. Excellent communication skills able to communicate at all levels you will be answering the phones so you must be able to receive messages and transmit those messages.   Opertate a fax machine.

5. Able to be calm and handle and confirm guest reservations or complaints

6. Safeguard all Motel 6 / Studio 6 Assets. Comply with the company’s Safety and Security program. Adhere to all company policies, practices, procedures and guidelines.