Customer Support Analyst

SUMMARY: The Customer Support Analyst will support the needs of Subrogation, Legal, and Client Services. The associate will be responsible for identifying and qualifying all documentation for potential subrogation files.  Additionally this associate will be responsible for maintaining training documentation, training new hires, open files, process telephone setups, and locate client information on 5 different client systems.

Responsibilities include:

·         Reassign files to Subrogation

·         Qualify all correspondence obtained from clients.  This includes attorney letters, legal

          and manual referrals.

·         Request additional information from sender on all unidentifiable potential setups.  This

          will include calling and faxing information to third parties.

·         Internet searches

·         Distribute daily work to various locations.

·         Process Telephone setups for 6 different clients.

·         Review and locate information on 5 different client systems.  This includes pulling

          eligibility information, determining funding status, locating group information, and

          updating notes on client system.

·         Querying information on client spreadsheets and process weekly report to management.

·         Open files for Subrogation.

·         Various Projects assigned by management.

Requirements include:

·        Very Strong attention to detail and organizational skills.

·        Must be proficient in Microsoft Office.

·        Ability to work well in a team environment.

·        Must be goal orientated and have the willingness to follow procedures effectively.

·        Must have excellent customer service and communication skills.

·        Ability to work in a fast-paced environment and perform well under pressure.

·        Must possess excellent writing skills.

·        3-5 years in the insurance industry.

The Rawlings Company offers a comprehensive benefits package that includes health, life, and dental insurance, 401K with company match, short and long term disability, paid vacations and more.

Our new corporate headquarters in LaGrange features a cafe, coffee shop, and fitness center.