Team Coordinator - Superior Service Skills Required! (2009056)

Join our team as a Team Coordinator for the Ripken Experience in Myrtle Beach, where we are 'Building Excellence, One Player at a Time.'

As our Team Coordinator, you'd be responsible for the participation (beyond registration) and logistics for the tournaments, camps, and specialty programming at The Ripken Experience facility.  For local market, you're responsible for selling campers and weekend teams in the local market.  Position requires networking and promotion at events during shoulder season.

Responsibilities:

• Fully embrace Service Excellence Initiative by demonstrating “customer-first” actions for all internal and external customers and accepting responsibility and accountability for demonstrating empowerment decisions and actions during daily work.
• Work with the Sales Reps and the Marketing Manager to maintain payment records for all participants and to ensure accurate reporting on tournament, camp, and specialty program participants.
• Sell weekend tournaments in fall and spring, camps & clinics on holiday weekends – call lists from past participants to gauge interest during shoulder season, including overseeing the completion of paperwork.
• Monitor timely fee payment, keep track of any special needs of participants, and ensure that appropriate staff is notified of these details.
• Work with the Operations Supervisor and Assistant General Manager to ensure that all teams have required paperwork completed on time.
• Work with Accounting Coordinator to compile financial information for reporting and events settlements. 
• Organize accommodations needs for players and coaches with Ripken partner hotel and condominium properties.
• Maintain master lists of all participants for tournaments, camps, and specialty programs by region. 
• Report awards, event expenses, attendees, etc. post-event, to accounting in a spreadsheet, to aid in their close at the end of the month. 
• Effectively communicate with team coaches regarding any rules, timeframes, and requirements.
• Coordinate all participant communication with teams and individuals to ensure positive customer service
• Interact with coaches and parents to resolve any registration and participation issues
• Promote a synergistic relationship with team members in all department and divisions
• Ensure professional development to enhance work knowledge, skills and abilities, communicated by manager.
• Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements. Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.  Observe and enforce proper safety procedures
• Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader
• Provide reporting leader with feedback, ideas and suggestions on a timely basis
• Must be flexible and willing to work in other areas of the business as needed

• Bachelor’s degree in a sports related discipline (or similar major, such as business adminstration)
• Coursework in sports management, athletics direction, coaching, or related experience
• General knowledge of the game of baseball and softball
• Excellent communication skills
• Excellent organization skills
• Computer skills (MS Excel and Word knowledge and experience required) plus ability to learn new programs, such as RDP & Itinio.
• Good conflict resolution skills
• Positive and effective customer service skills
• Ability to work in a team environment; willingness to do whatever it takes
• Willingness and ability to work long hours, weekends, and holidays depending on needs of the business
• Ability to work with parents, coaches, and children demonstrating patience, empathy, and understanding
• Exhibit an overall patience for people
• Ability to handle multiple tasks at one time
• Effective leadership skills; taking initiative and being proactive
• Good communication skills including verbal and written

We prefer:

• Hospitality background, focused on developing relationships
• Sales experience
• First Aid, CPR (child and adult), and AED (Automated Emergency Difibulator) certifications preferred

Special Physical Requirements:

• Stand or walk for long periods of time
• Routinely exposed to extreme hot/cold weather conditions