Customer Support Specialist

Come Join our TEAM!

5LINX is currently accepting applications in our Customer Care Department for Customer Support Specialists and Bi-Lingual Customer Support Specialists.

 This is a 2-11 shift.

Be part of one of the Rochester Top 100 Fastest Growing Companies.  

We are seeking individuals who are driven, self-starters who will compliment our existing team. We strongly believe in investing in our employees and advancing careers based on performance and ability.

This position is responsible for providing customer support for GLOBALINX VoIP customers and sales representatives. These positions will interface via phone, email, and internal trouble shooting systems with the front-line technical support team.

Details and responsibilities:

•  Provide top level support for our VoIP customers and 5LINX representatives.
•  Identify issues before they become problems.
•  Document problems via the customer’s account and/or trouble ticket system.
•  Provide timely resolution to customer issues.
•  Ability to maintain accurate records in a variety of tracking resources.
•  Escalate customer issues both internally and externally.

Qualifications:
• Ability to provide excellent customer service, and problem resolution via the telephone and email
• Excellent telephone and customer service skills
• Strong follow up skills
• Ability to think analytically
• Strong problem solving skills
• Ability to work independently as well as within a team
• Ability to work a flexible schedule, including nights/weekends and some holidays

Desired:
• Bi-Lingual ability, especially Spanish

• Excel, Outlook and Microsoft Word

• 40 wpm typing speed

Benefits include:  Paid holidays, Paid vacations, 401(k) with company match, Medical and Dental insurance, Flexible Spending accounts, and an on-site Exercise facility.