Company Overview

KONE is one of the world's leading elevator and escalator companies. It offers the best people flow experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably and without waiting from one place to another. KONE also provides maintenance services for automatic building doors.

KONE operates some 800 service centers in around 50 countries and delivers approximately 50,000 new elevators and escalators per year. Its service base consists of approximately 650,000 elevators and escalators and more than 270,000 automatic building doors.

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Job Description

Sales Representative, Service

Purpose

 

Responsible for achieving individual sales goals for account management and new business development within a territory. Proactively maintain, manage and develop existing KONE customer accounts. Retain, improve maintenance contracts and sell repair orders to existing customer base. Contact prospective customers and secure new maintenance contracts and repair orders with new KONE customers. Identify customer needs and tender services and products to meet these needs. Persuade customers to buy products and services and follow up on outstanding tenders.

 

Responsibilities and Key Activities of Sales Representative, Service

 

1.     Retention of existing Lifts In Service through pro-active account management to increase customer loyalty.

2.     Ongoing account management including managing annual escalations, assisting with collections and responding to customer requests.

3.     Selling contract improvements including contract term extensions, improved billing plans, non-mandatory hours/visits and value added service extensions.

4.     New maintenance sales growth through equipment conversions, prospecting/cold calls on competitor maintained equipment, national accounts and competitor’s new installations, including prospecting, surveying, estimating, proposing and persuading customer’s to buy.

5.     Selling key performance indicators on all new contracts including KONE Route Management System, quarterly or better billing plans, performance contracts, long-term contracts and non-mandatory hours/visits.

6.     Assist with national account requests for new business, including surveying, estimating and responding to National Account Directors.

7.     Selling quoted repairs and upgrades to existing maintenance customers and non-KONE customers, including prospecting, estimating, proposing, persuading customer’s to buy and assisting with project management.

8.     Educating customers on safety issues, code requirements or potential upgrades and submitting Asset Management Plans for budgeting upcoming repairs.

9.     Review contract performance for potential safety or performance issues to propose upgrades.

10. Recommend modernization upgrades to existing maintenance customers and non-KONE customers and referring opportunities to appropriate KONE personnel.



Job Requirements

Requirements of Sales Representative, Service

Education: 

 

Bachelors Degree from an accredited college or university with an emphasis in sales, marketing or business administration. Equivalent experience may be substituted for degree.

 

Experience: 

 

0-3 years of experience in the elevator and construction industries preferred.

 

Specific Knowledge, Skills & Behaviors:

 

1.        Ability to converse in methods of effective and persuasive speaking, voice and diction,  discussion and debate.

2.        Ability to establish a rapport and speak extemporaneously on a variety of subjects with building owners, property managers, facility engineers, consultants and all levels of KONE employees.

3.        Interpersonal skills required to work efficiently and effectively with co-workers, supervisors and outside customers.

4.        Strong, effective oral, written, persuasive and presentation skills.

5.        Comprehensive understanding of KONE’s processes, procedures, policies and contracts/product offerings.

6.        Familiarity with competitor product offerings and practices.

7.        Sound working knowledge of service and/or elevator industry.

8.     General accounting and financial management principles

 

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KONE, Inc. is an Equal Opportunity Employer.

KONE Inc. shall recruit, hire, upgrade, train and promote in all job titles without regard to race, color, religion, sex, national origin, age, disability, creed, sexual orientation, marital status, citizenship status, or status as a disabled veteran, or a veteran of the Vietnam era, except where age and sex are essential, bona fide occupational requirements, or where disability is a bona fide occupational disqualification.
 

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