Customer Service

SEVERAL SEASONAL OPENIGNS FOR CUSTOMER SERVICE REPRESENTATIVES WITH OUR CLIENT!!!

**Call Center**

Seeking Customer Service Representatives for several different shifts.  Start times can be from 9:00 AM to 6:00 PM.  These are Sliding shift starts, morning and afternoon. Must be able to work shift assigned including weekends and holidays without restriction.

Summary: Responsible for responding to client inquiries regarding accounts, products and procedures.   In bound calls regarding pre paid credit cards.

Main Duties:
 • Responds to client inquiries regarding accounts, products and procedures. • Completes service transactions according to defined procedures using specialized pc based software (e.g., transfers funds, places stop payments on checks, performs balance inquiries, sets up new accounts, closes accounts, changes account information, processes credit card applications). • Resolves problems identified by the client (e.g., corrects insufficient fund errors or problems, researches and corrects out of balance conditions, researches and corrects miscellaneous account errors). • Generates and completes new sales transactions (e.g., communicates add-on product/service information to existing clients, answers client questions regarding the nature and purpose of add-on products, sends product information/materials to client). • Performs other related duties as assigned.  



BILINGUAL SPANISH IS A MAJOR PLUS!

Education: High school diploma or GED required.

Experience: 0-1 year experience in a customer service-related position; or equivalent combination of education and experience.

Language: Fluency in English required.  Fluency in Spanish a plus. Schedule: Able to work a FT shift with a sliding start times. Able to work weekends and holidays without restriction.  Must be able to start work by end of the Month

LANI is a specialized recruiting firm for the Real Estate & Financial Industries with over 15 years of service.