Call Center Representatives - 31 Open CSR Positions

We are looking for 21 Call Center Representatives to Start on December 16th and 10 to start on January 15th.

This position is responsible for providing quality customer service via phone by utilizing exceptional communication skills. Responsible for accurately updating and maintaining the customer accounts in a timely manner, while assisting in general customer inquiries, invoice questions, customer complaints, opening trouble tickets, and taking customer payments. 

• You must have the ability to work any shift in a 24X7 Call Center
• A Clear Background is Required
• Provide quality customer service via phone
• Open trouble tickets for specific customer issues
• Navigate through appropriate customer service systems and tools in a timely manner while servicing the customer. (Customer Care, scripting, product information, rebuttals, etc)
• Process customer payments or offer other payment options for the customer. (Credit Card, Check Payments, WU, Lockbox, etc)
• Handle difficult and/or sensitive questions and emotional customers while maintaining a professional demeanor
• Maintain quality scores and call center metrics
• Inform customer of current and prospective customers of promotions and new or upgraded products
• Provide rate quotes and encourage customers to utilize prepay options
• You must have the ability to work Any Shift
• A minimum of two years customer service experience in a call center environment is required
• High school diploma or GED equivalent
• Type a minimum of 35 WPM
• Must be able to pass a Background Check