Customer Care Consultants

Afni, Inc. spans the United States providing tailored call center, collections and insurances services to the nation's leading companies.

For more than 70 years, we have been committed to becoming business partners with our clients -- and treating their customers as if they were our own.

We are hiring Customer Care Consultants which are responsible for answering telephone calls and gathering the basic information necessary to place a product/service order, or transfer the customer to the appropriate person as necessary.

1. Answers incoming telephone calls in a prompt, professional, and friendly manner.
2. Gather information about the customer to place product/service orders or transfer the customer to the appropriate person necessary to handle their issue.
3. Inputs data into computer utilizing various Afni and client-software packages.
4. Attends training to update system and product knowledge.
5. Recommend new ideas and procedures to improve efficiency and effectiveness.
6. Build and maintain rapport with the customer.
7. Utilize Afni and client reference information and computer software to investigate and update activity on customer account.

1. A high school diploma and two to six months relevant experience is preferred.
2. Ability to meet typing and accuracy requirements set by the client is required.
3. Capable of performing basic mathematical functions including addition, subtraction, multiplication, and division by hand or by using a calculator is preferred.
4. Ability to speak English with proper grammar and diction usage that is easily understood by the customer is preferred.
5. Strong verbal and written communication skills are preferred.
6. Previous experience working with computers and computer applications is preferred.
7. Must be able to pass a pre-employment/post off drug test and background check.