The Assistant Director is responsible for the day to day operations of the University’s Accelerated Degree Programs, both online and regional site locations (sites).  This position works closely with the ADP advisors and ADP Field Enrollment Representatives. This position provides support regarding the ADP adjunct hiring, reviewing and assigning; regional site locations management; corporate relations for ADP, including external ADP corporate sales/marketing to partner companies and community colleges; P&L responsibility for sites; and retention for ADP programs. The Assistant Director is responsible for developing and fostering a high degree of customer service satisfaction.
 

ESSENTIAL FUNCTIONS:

•  Assist with supervision and scheduling of ADP support staff.
• Assist with the development and management of new and current staff.
• Work collaborative with Associate Director and Director of Operations regarding recruiting, hiring, and evaluating operations staff; including ADP advisors, ADP adjunct coordinators, ADP support staff and ADP Field Enrollment Representatives.
• Work collaborative with Associate Director and Director of Operations regarding recruiting, hiring, and evaluating instructors in ADP programs (within the processes set forth by Academic Affairs).
• Ensure continuous improvement to the processes that support ADP online and site operations.
•  Assist with tracking lead generation of external ADP corporate representatives.
• Work with Associate Director and Director of Operations on operations budgets for supporting growth in ADP programs.
• Work cooperatively with the managers in the offices of the registrar, student accounts, academic affairs, financial aid, technology, military programs and admissions to ensure the flawless delivery of services to ADP students.
• Provide support to Associate Director and Director of Operations regarding interaction with Site faculty to develop the quality of teaching at Sites, ensure the standards of the University are being met, and provide training in conjunction with the ADP instructional designer(s).
• Ensure that University operations meet compliance with state, federal and regional accrediting standards and policies; work closely with the University’s compliance officer on such issues.
• Represent the University in the communities in which we serve the adult population through regional site locations.
• Act as a liaison with Waterbury campus services and management on issues that affect ADP students and programs.
• Ensuring data integrity by periodically reviewing input of all information as it relates to the ADP operations.
• Assist with the development and management of new and current staff.
• Enforcing established goals set forth for each Sites and Online programs to ensure all goals are being met.
• Possesses knowledge of all applicable policies, procedures, regulations and laws.
• Ensuring all established policies and procedures along with the departmental expectations are being followed such as dress code and attendance.

• Recommends and once approved, implements policy changes to improve procedures, retention, and Quality Education initiatives.
• Consistently monitor and update ADP progress to guarantee success and provides reports to university management.
• This position requires a flexible schedule and weekend hours as needed to meet the operational needs of the ADP Office.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.