Contact:
Phone:
Email:
Fax:
 


Job Overview
Company:
Job Type:
Location:
Req'd Education:
Base Pay:
Req'd Experience:
Other Pay:
Req'd Travel:
Employee Type:
Relocation Covered:
Manages Others:
Industry:
Reference ID:
 
 
    Customer Project Coordinator (20090231)     Apply for this job now!
Report It

company overview

Get the Full Package at tw telecom - Great Work! Great People! Great Rewards!

tw telecom is the leading provider of managed voice and data networking solutions - offering the highest class of service to businesses in 75 markets within the U.S.
At tw telecom, you can be part of a diverse, imaginative, and talented team of people. In fact, the answer to our success is and always has been in our people - We value them, reward them, and empower them to succeed.

We give our people a voice by listening to what's important to our employees and our customers.

tw telecom employees enjoy the many rewards of working for a company which offers such things as: extremely competitive benefits, a 401k match of 5% with no vesting period, an employee recognition program, internal training, endless career advancement opportunities, leadership training, cutting edge technology - And many, many more!

"This is an exciting time for tw telecom. We are more determined than ever to care for our customers - a companywide effort that is driven by the unfailing commitment and dedication of each and every employee to helping customers succeed."

- Larissa Herda, Chairman, President and CEO

Company Website
Careers

job description

 

Supports business clients to proactively ensure timely, successful implementation of service orders. Provides coordination and communication between customers, vendors, Sales, FOPs, Operations, and internal departments to ensure high levels of customer satisfaction with company service delivery.


ESSENTIAL FUNCTIONS:

 

  • Order Management: Monitors service orders from initiation through billing verification. Manages documents, tracks progress of orders from pre-order entry through post-installation, using existing reports and systems.  Schedules customer activations and is available to customers for after hours support.
  • Ownership: Takes independent action to solve problems impacting service delivery, ensuring all jeopardy/risks to successful implementation are addressed and escalated appropriately. Maintains ownership of resolution while accessing escalation resources for assistance if unable to diagnose or resolve issues. Negotiates with customers, third parties, and management to ensure consensus approach to installations that fall outside normal parameters.
  • Communication: Communicates order status to, and acts as liaison between, Sales, customer, vendor, FOPs, and NOC.  Follows defined communication plan and uses automated workflow to communicate order status externally at pre-defined milestones.  Manages client expectations on 24/7 basis. Provides post-completion support to assigned customers through customer activation/acceptance and into appropriate lifecycle management.  Functions as resource to customers and vendors regarding company products, services, and their functionality.
  • Order Package Verification and Revenue Realization: Validates service order documentation to ensure compliance with company policies and to meet customer expectations, working with Sales organization and following guidelines of company policies. Utilizes critical thinking and provides situational direction and guidance to other employees to ensure revenue goals are attained and customer expected installation dates are met.
  • Teamwork: Provides policy compliance support to Sales organization and procedural guidance when needed.
  • Performs other duties as assigned.

job Requirements

 

Demonstrated knowledge of:

 

  • Service provider processes (RBOC, LEC, ISP, Enterprise).
  • General technical considerations for traditional voice, data, integrated solutions, and switched access implementations.


Skills:

 

  • General computer skills (word processing, presentation, and data management software).
  • Professional, accurate, persuasive written and verbal communication.
  • Strong analytical skills.
  • Time management, task prioritization, and problem-solving skills, including organizational abilities to facilitate multiple activity management.


PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

 

  • Works in office setting with computer workstation configuration.
  • Other physical duties as required.


EXPERIENCE AND EDUCATION:

 

  • A minimum of 3 years experience in sales support, administration, or customer service is required.
  • A minimum of 1-3 years work experience in the telecom industry is required.


EQUAL EMPLOYMENT OPPORTUNITY:


Every decision made at tw telecom concerning hiring, promotion, compensation, training, assignment of job responsibilities, termination, or any other aspect of the employment relationship is to be made without regard to any legally protected characteristics such as race, color, national origin, religion, sex, age, sexual orientation, marital status, physical or mental disability, veteran’s status, or other characteristics protected by federal, state, or local laws. tw telecom strives for a workplace free of unlawful discrimination and harassment, including but not limited to racial, sexual, ethnic or religious.


Thank you for applying with tw telecom.


      Apply for this job now!
Report It


CareerBuilder.com's Advice

For your privacy and protection , when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.   Learn More >>

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Register