Quality Assurance/Continuous Improvement Manager

This role provides direction and leadership in support of quality systems development and continuous improvement of product quality.

Duties and Responsibilities

• Establish and maintain a strong customer focus throughout the manufacturing departments and in support of plant-wide operations.
• Use metrics to assess customer satisfaction.
• Maintain a customer quality feedback system and ensure timely follow up and actions are taken.
• Ensure customer satisfaction and trust regarding product quality and on-time performance.
• Ensure effective Product Safety environment with adherence to HACCP, AIB, SQF and all other agreed upon product safety requirements.
• Provide effective leadership for the facility’s Product Safety Systems, Employee Safety Systems, and their Committees.
• Provide the leadership that supports our Quality Systems inclusive of efforts regarding GMA (NPA-SAFE) and Customer Required Systems.
• Provide customer support through investigation, analysis, system changes and customer contact.
• Develop and maintain an atmosphere of trust and business awareness. Insist upon fairness and equality in the application of corporate policies and treat all individuals with dignity and respect.
• Establish a skilled and competent work force focusing on team building and group problem solving. Provide opportunities for employees to grow responsibilities and knowledge through training and coaching.
• Perform audits of internal and external supply chain to assure Scholle Corp. of high quality, trouble free products.
• Provide consistent and timely support to “sister facilities" to maximize the global benefit to corporate objectives.
• Ability to manage and lead in a Lean environment.
• Pursue stretch goals, which continue to improve key indicators beyond current standards.
• Provide and support train team leaders and associates on various lean tools and techniques.
• Maintain and update the site’s SQDC6S metrics (safety, quality, delivery, cost, 6S).
• Interface with CI office to establish consistent approach for enterprise direction and database.
• Develops strategies and programs that improve the productivity and efficiency of various work processes of the company.
• Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures.
• Actively participate in capital planning, implementation and new product development efforts.
• Ensure effective personnel orientation, training and development programs.
• Establish operating indicators (metrics) which clearly measure departmental performance on a regular basis and communicate this information to upper management and critical customers.
• Travel is required.

• Bachelor's degree (B.A. or B.S.) from four-year college or university 
• Five to seven (5 - 7) years related management experience.
• Continuous improvement or Lean experience preferred.
• Proficiency in Microsoft Office Suite products.