BILINGUAL (Spanish/English) COMMUNICATION SPECIALIST

OPEN HOUSE

Global Compliance

13950 Ballantyne Corporate Place, 1^st Floor

Charlotte, NC  28277

November 12^th, 2009

9:00AM – 1:00PM

BILINGUAL (Spanish/English) COMMUNICATION SPECIALIST

Global Compliance, a provider of ethics and compliance solutions to the Fortune 1000, seeks motivated individuals to join our team as Bilingual Communication Specialists to answer ethics hot lines.  Full time, positions are currently available and are compensated at a rate of $15.00/hour – additional pay for night/weekend shifts.

We are pleased to invite candidates to our open house on Thursday, November 12^th, 2009 from 9:00AM – 1:00PM, only.  Please bring current resume and be prepared to meet with company representatives.

The Bilingual Communication Specialist is a key member of the Contact Center team. This position fields calls from employees and stakeholders of clients served by Global Compliance, conducts an interview with the caller, documents allegations of unethical or improper conduct in the workplace and composes narratives for distribution to and review by client contacts.

Primary Functions:

• Answer calls from individuals who wish to report an allegation of unethical activity or other misconduct in the workplace
• Interview individuals to obtain all specific, relevant details of the situation
• Accurately document all allegation details provided regarding the situation by taking thorough handwritten notes
• Comply with any and all client requests regarding the acquisition and handling of the information
• Compose complete and accurate narratives of individual allegations/concerns
• Execute all responsibilities in an honest, ethical and professional manner

MINIMUM QUALIFICATIONS: The following are the minimum qualifications an individual should possess in order to successfully perform the duties and responsibilities of this position.

Knowledge:

•  Ability to speak fluent English and Spanish required

• Bachelor's degree or equivalent prior related experience 

• Demonstrated journalistic interviewing skills - ability to obtain all information in response to pertinent questions regarding who, what, when, where, why, and how 

• Demonstrated report composition skills - ability to organize and present information clearly and concisely in chronological or other logical order, adhering to all rules regarding English grammar, mechanics and construction 

• Strong understanding of related workplace issues, including but not limited to: human resources and personnel, safety, fraud, drug and alcohol abuse, discrimination, general harassment, sexual harassment, workplace violence, conflict of interest and internal and external theft. 

• Terminology relevant to operations of major client industries, including healthcare, telecommunications, retail, energy, education, manufacturing, insurance, etc. 

• Working knowledge of Windows 2000 

• Typing speed of 50 wpm or higher 

• Ability to speak clearly and enunciate correctly 

• Ability to solve practical problems and perform responsibilities under general supervision 

• Ability to organize workload for effective execution and implementation 

• Ability to write simple correspondence and present information in one-on-one and small group situations 

• Strong client and results orientation 

• Ability to interact effectively at all levels and across diverse cultures 

• Ability to function as an effective team member 

• Ability to adapt as the external environment and organization evolves

Global Compliance is an Affirmative Action and Equal Employment Opportunity Employer and encourages diversity in our workforce.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Global Compliance offers competitive salary, full benefits, a pleasant and cooperative working environment, and the opportunity to work for a company that encourages integrity in its employees and customers.  To learn more about us, please visit our website at www.globalcompliance.com.

Submit resume w/cover letter and salary requirements to Global Compliance - HR, 13950 Ballantyne Corporate Place, #300, Charlotte, NC  28277, or email to [Click Here to Email Your Resumé], please include “BCS" in subject line.  All applications must indicate salary history/requirements in a cover message/letter accompanying resume submission.

Web ID # 1115920