Customer Service Inbound Representative

• Answer all incoming customer calls within 45 Seconds and manage them effectively and efficiently
• Handle troubleshooting calls using Troubleshooting Guide
• Handle cancellation and early discharge calls from practices/patients, confirm d/c order, follow appropriate procedures
• Order Monitoring Supplies and/or Device Replacements as necessary
• Handle baseline calls from agency personnel to confirm receipt of baseline and to verify patient demographics
• “Sell" CardioNet, as needed, to decrease cancellations and early discharges
• Transfer Non-Customer Service calls to the appropriate person/department

• Educate patients over the telephone and assist them in activating their monitors and sending baselines
• Document all correspondences

Qualifications

• High School Diploma or equivalent required
• Computer skills are required including proficiency in Windows-based applications and MS Office – Excel, Word and Outlook using multiple platforms
• Experience in healthcare a plus; must be detail oriented, have excellent customer service and communication skills
• Experience in a fast-paced, high call volume, office or call center environment and familiarity with being evaluated based on quality and quantity of calls – highly preferred
• Self starter, demonstrates initiative and flexibility in a fast paced environment
• Being a team player, following through on tasks, problem-solving, and multi-tasking are required skills
• Patience, professionalism, excellent phone etiquette, and technical skills (can explain technology to people of all ages and skill levels) – required
• Teaching experience helpful. 

Education and/or Experience

• High School Diploma or equivalent required
• Computer skills are required including proficiency in Windows-based applications and MS Office – Excel, Word and Outlook using multiple platforms
• Experience in healthcare a plus; must be detail oriented, have excellent customer service and communication skills
• Experience in a fast-paced, high call volume, office or call center environment and familiarity with being evaluated based on quality and quantity of calls – highly preferred
• Self starter, demonstrates initiative and flexibility in a fast paced environment
• Being a team player, following through on tasks, problem-solving, and multi-tasking are required skills
• Patience, professionalism, excellent phone etiquette, and technical skills (can explain technology to people of all ages and skill levels) – required
• Teaching experience helpful

 
CardioNet offers prospective employees a salary and compensation plan commensurate with experience, an outstanding benefits package, a professional work environment, and opportunities for professional growth.