Customer Care Specialist

Description ABOUT ASHLEY FURNITURE HOMESTORE

Ashley Furniture HomeStore is the largest furniture retailer and the #1 selling furniture brand in America. The HomeStore network is worldwide with more than 400 stores and is growing rapidly. Currently, our company has 11 stores in NC, SC, and GA.  We offer competitive compensation, paid vacations, medical benefits, paid training, an employee discount program, and other benefits. There's never been a better time to join our company!

We are actively seeking friendly people with a positive "can do" attitude to provide outstanding service in a fast-paced, customer-oriented retail call center environment.


The Customer Care Specialist position requires:

* Professional appearance and strong work ethic

* Ability to multi-task

* Outstanding phone etiquette

* Strong computer skills

* Service-oriented, friendly and caring attitude with the intention of satisfying the customer 100% while exercising good judgment and strong problem-solving skills both in person and on the phone

* The ability to handle escalated situations with grace and professionalism

* Excellent organizational and communication skills (written and oral) required

* The ability to excel and support co-workers in a team environment while functioning as a self-directed learner



BENEFITS
We offer a unique environment that fosters individual growth and rewards performance. We provide effective advertising, ongoing training, and a support staff second to none. Ashley Furniture HomeStore prides itself in promoting from within for those who prove to be valued, committed employees.

Requirements

Previous experience in a high-volume call center or similar environment is recommended.

A minimum of one year of customer service experience is required.

knowledge of or experience in the furniture industry is highly preferred but not required.

The compensation range for this position is based on previous experience and qualifications.  If you are a potential candidate, we will call you to set up an interview.  Thank you!