Job Snapshot
Location:
Southfield, MI 48034
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Industry:
Computer Hardware
Computer Software
Other Great Industries
Job Type:
Information Technology
Customer Service
Experience:
At least 1 year(s)
Contact Information
Description
Practice makes perfect. At TechTeam Global, we put everything we have into doing what we do best - delivery service desk, technical support and IT infrastructure management to medium and large companies as well as government organizations.
We want you to join in on our success!
We are seeking a Bilingual Japanese/English Support Technician to work in our corporate office located in Southfield, MI.
This position will provide eClinical application and hardware support in Japanese and English via phone and email to end users. Candidate must be proficient in MS Office, Internet Explorer and possess above average oral/ written communication and active listening skills. Position requires the ability to be fluent in reading, speaking, and writing in both Japanese and English. The successful candidate must be able to work an 8 hour shift between the hours of 8 PM to 6:30 AM EST, Sunday – Thursday to support Japan’s business hours.
Responsibilities include but are not limited to the following:
- Analyse calls and e-mails sent by customers
- Examine all problems; evaluate complexity, impact and priority
- Give required support efficiently, effectively and in accordance with priority and impact
- Escalate problems according to procedures
- Ensure follow-up of all issues until end user’s confirmation of problem resolution
- Document all troubleshooting steps in the ticketing system appropriately
- Ability to work off-hours to support Japanese business day
Requirements
Candidate must be proficient in MS Office, Internet Explorer and possess above average oral/ written communication and active listening skills. Must be able to effectively troubleshoot technical issues.
Position requires the ability to be fluent in reading, speaking, and writing in both Japanese and English. The successful candidate must be able to work an 8 hour shift between the hours of 8 PM to 6:30 AM EST, Sunday – Thursday to support Japan’s business hours.
Candidate will be required to understand the needs, requests, problems and expectation of the customers, build effective, co-operative relationships with colleagues respond positively to requests from internal and external customers and value the expertise of their colleagues.
The ideal candidate will also be results oriented, creative, flexible, a self starter, display ethics, integrity and respect for others.
We offer an excellent benefits package that includes the following:
-Competitive compensation
-Medical, dental, vision, 401k
-Tuition reimbursement
-Paid vacation
-Paid holidays & personal days
For immediate consideration please email a copy of your resume to [Click Here to Email Your Resumé] and complete our online application at www.techteam.com Apply to Job # 1299.
All persons shall have the opportunity to be considered for employment without regard to their race, color, national origin or ancestry, age handicap or disability, sex, marital status, liability for service in the armed forces of the United States, citizenship or any other characteristics protected by federal, state or local laws. Tech Team Global is a drug free workplace. We reserve the right to require drug & alcohol testing as a condition for employment.
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