Job Overview

Company:

Southern Star, Inc.

Location:
map it!US-TX-Texarkana
Division
Base Pay:
N/A
Employee Type:
Full-Time
Industry:
Consumer Products
Electronics
Telecommunications
Manages Others:
No
Job Type:
Admin - Clerical
Warehouse
Req'd Education:
None
Req'd Experience:
Not Specified
Req'd Travel:
None
Relocation Covered:
No
Reference ID:
Texarkana TX
Contacts
Job Contact
Sharon Ming
Job Phone
Not Available
Job Fax
214-736-9105
Job Email

company overview

DISH Network Corporation, a Fortune 250 company with more than 25,000 employees worldwide, provides outstanding entertainment to millions of customers through our DISH Network consumer brand.

When DISH Network was formed in 1980, it was impossible to find people with years of experience in satellite TV. Instead, we looked for employees who could offer energy, need for achievement, and intelligence.

Years later, we follow the same philosophy, hiring people who are compelled by a sense of adventure, take pride in their work, and strive to win. This has created a dynamic work environment based on innovation, educated risks, constant learning, drive and passion.

Our distinctive work environment and vertical integration offers interested candidates the chance to grow their career and develop themselves in virtually limitless ways.

Division Description

DISH Network Service, L.L.C. is the installation and service division for DISH Network. We drive technology and believe that everything we do must begin and end with the customer experience. We provide training and education that ensures one call, one trip resolution. We develop and motivate our team by ensuring opportunity through ongoing formal career training and development and provide exceptional promotional opportunities. Our field service technicians work hard in all kinds of weather to provide installation of equipment and teach our customers how to use their state-of-the-art DISH satellite TV system. Our technicians are supported by many other DNS employees including dispatchers, trainers, quality assurance specialists, inventory specialists and operational analysts and managers.


 
Operations Assistant
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job description

Summary:

The Operations Assistant takes action under the direction of the Area Manager to ensure that operations goals are achieved by undertaking focused and appropriate daily business activities

 

Position Responsibilities:

  • Under the direction of the Area Manager
    • Routing – Route and assign daily work schedules for local area technicians and contractors
    • Scheduling - Assist management in the creation of technicians long term work schedules using company scheduling software
    • Fleet Management - Track local office fleet and service schedules using fleet management software
    • IRT - Assist management with technician issue resolution tracking
    • Pre-Call Customers - Plan and assist pre-calling of customer to verify appointment times
    • Operational Research – Perform research on operational metrics, including but not limited to:
      • TC12
      • Unpaid Trouble Calls
      • Daily Completion Rate
      • NC30 Completion Rate
      • CSAT
      • Connectivity
      • Core 6 QAS
      • First AM Clock-In
      • On-Time Performance
    • Trouble Call Resolution - Assist management with trouble call resolution through customer interaction
    • Stats Boards - Update and maintain office statistics tracking and information boards
  • In coordination with the appropriate Field Service Manager
    • Customer Issues - Resolve customer issues/complaints
    • Statistical Metrics - Report individual performance of first clock-in, TC12, NC30, and accepting DC job assignments
  • In support of the Warehouse Technician
    • Understand all warehouse processes and software including but not limited to:
      • Ordering
      • Receiving
      • Pre-Pull for Techs
      • Transfer to/from Techs
      • Process RA’s
      • Ship RA’s
    • Assist in the warehouse as needed during busy times and/or when the warehouse person or administrative assistant is unavailable.
  • In support of the Administrative Assistant
    • HR/Payroll - Assist office Administrative Assistant with payroll, work order resolution, preparing all required documentation, and coordinate with corporate HR to resolve employee issues as required
    • Record Keeping –
      • File records in accordance with company policy and procedure
      • Perform periodic computer file backups
      • Enter data, and ensure data accuracy, into company computers, company authorized databases and company authorized computer programs as required.
  • Work under minimal supervision on duties and assigned tasks of substantial variety and complexity.
  • Work overtime and weekends as required
  • Other duties as assigned

 

 

job Requirements

Requirements:

  • Some prior knowledge of warehouse processes and procedures
  • Ability to learn HR policies and procedures
  • Skill/Ability to prepare records, reports and correspondence neatly and professionally; Ability to follow directions and meet deadlines
  • Ability to operate a variety of office machines including copier, fax machine, 10 Key calculator, and scanner
  • Must be able to operate a personal computer using Microsoft Word, Excel, Outlook
  • Type accurately at a speed of at least 45 wpm
  • Establish and maintain effective working relationships with coworkers and the general public
  • Demonstrate proficiency in both oral and written communication
  • Organizational skills and ability multi task and work independently
  • Must be at work fully prepared and on time for the entire duration of every scheduled work day

 

Education:

An Associate of General Studies is preferred or high school diploma/GED or equivalent based on experience.

 

Experience:

Two years of business operations experience; or any equivalent combination of experience and training that provides the required knowledge, skills and abilities. Spanish speaking bilingual preferred.

 

Typical physical demands:

Must be able to sit for approximately 8 hours per day; must be able to lift 75 pounds occasionally. Some repetitive motion required. 

 

 

 

Typical mental demands:

Must be able to analyze information and handle multiple job tasks.   Must be able to adjust to change and diversity.  Must be able to accept working in a changing environment.

 

Working Environment:

Typical office environment/business setting.

 

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