Director of Operations, Planning and Business Development

Director of Operations, Planning and Business Development

Qualifications:  MBA or MHA with a minimum of 10 years of progressive leadership.

This position is to lead the surgical services and create a model for all of the systems operating rooms.  Director will provide overall strategic leadership for the multi-campus system and operation leadership for the largest hospital in this system.  This position will be identified within the organization as "The Executive Director of Surgical Services".  This role will determine optimal services to be offered by site, based upon fillers of competency, strategic fit, market/profit, demographics and cost structure.  Working collaboratively with physician and administrative leadership, the Director will establish and implement the overall framework for growth of surgical services based upon the creation of superior value propositions for patients, physicians and staff.  
 

The Director establishes conditions within the department that are conducive to achieving clinical and service excellence, continually raising the bar on patient satisfaction, medical and clinical outcomes, cost-effectiveness and worker satisfaction.  Patients must not only receive top quality health care, but must be “wowed" by their experience.  Physicians must be “wowed" by the receptiveness of the organization to new ideas, innovations and overall excellence.    

The Director is accountable for Surgical Services operational results, including financial outcomes, team efficiency and effectiveness measures.

The Director is aware of the “big picture" within the system.  They will establish collaborative relationships with key medical staff and other departments within the community to benefit the overall organization.         

QUALIFICATIONS:  Master’s Degree preferably in Business or Health Care Administration.  Minimum of ten years of progressive leadership experience.

REQUIREMENTS:   

v     Extensive, successful management experience in a highly productive leadership role

            with increasing levels of responsibility.   

v     Mastery in leading multiple levels of personnel in a multi-complex dynamic environment.

v     Mastery in physician relations. 

v     Track record in creatively removing barriers/obstacles to successful execution.

v     History of developing and maintaining a culture of accountability.

v     Successfully grown business/departments maintaining the highest level of quality while interpreting/acting on operational strategic and financial data. 

v     Strong background in understanding/implementing model for delivering value in health care.  Understands/implements key drivers of customer satisfaction, medical outcomes and economic success.

v     Track record of creating high levels of respect/trust and inspiring confidence.  Collaborative. 

v     History of the “Can do" leader that creates within departments that “Can Do" mentality that is committed to service excellence.

v     High degrees of stepping in not stepping on bringing all players together as a cooperative unit. 

v     Extensive success in synthesizing various points-of-view and winning support for a common mission

v     Effective at change and transition management.

v     Mastery at conflict resolution, establishing synergistic and productive partnership with Medical Directors, continuously raises the bar of excellence