Sunbelt Rentals

Job Title: Customer Service / Inside Sales Representative

    Company Overview

Established in 1983 and headquartered in Charlotte, NC, Sunbelt Rentals is one of the leading U.S. equipment rental companies serving the commercial construction, industrial and homeowner markets.

Sunbelt recently completed a $1 billion acquisition of NationsRent Companies, Inc. The acquisition propels Sunbelt Rentals into the second largest equipment rental provider in the U.S. rental market. The combined company will continue to deliver exceptional customer service from over 470 locations, including the convenience of homeowner and contractor services at 100 NationsRent At Lowe’s locations, over $2 billion in rental fleet, new and used equipment sales, maintenance and repair services for customer-owned equipment, 24-hour emergency service, and the Sunbelt Guarantee.

By forming the second largest equipment rental company in the U.S., Sunbelt will provide greater opportunities for career growth and development as Sunbelt continues to grow and set the standard for rental operations in the industry.
Job Overview
Company: Sunbelt Rentals
Location: map it!US-IL-Bloomington
Base Pay: N/A
Employee Type: N/A
Industry: Construction
Manages Others: No
Job Type: Customer Service
Sales
Req'd Education: High School
Req'd Experience: At least 2 year(s)
Req'd Travel: Negligible
Relocation Covered: Not Specified
   
Contact: Not Available
Phone: Not Available
Email: Send Email Now
Fax: Not Available
 
Ref ID: PC306

Job Description
Position Objective:

The prime function of the Customer Service / Inside Sales Representative is to maximize each customer order in terms of volume of product and price; to ensure the equipment is delivered on time and that the customer is not only satisfied; but impressed with the services and receives an invoice that they are willing and able to pay.
Position Responsibilities:

  • Process customer orders which includes; but is not limited to:
  • Negotiate original order; maximizing rate and volume.
  • Obtain full details of customer; verify customer accounts or obtain new customer credit application.
  • Final rental details such as when, where and what equipment is required.
  • Verify equipment availability with shop.
  • Record details of call in phone log.
  • Process cash rentals (complete identity checks, obtain prepayment and deposit if required, check to see if additional equipment is on rent to customer).
  • Organize transportation, i.e... Coordinate deliveries and collections, optimizing the use of transport.
  • Accurately input rental contracts.
  • Administration of rental contracts, i.e. maintaining of: a) on and off rental date records; b) rates and all ancillary charges; c) contract amendments; d) Suspensions (ensuring prompt collection of equipment); e) Terminations (ensuring all ancillary charges are made); f) Filing of contracts and related paperwork.
  • Check invoices and credit memos against contract files.
  • Conduct telesales and forward sales leads and incoming inquiries to Sales Representative.
  • Act as a liaison for marketing in respect to product promotions and frequent renter programs.
  • Maintain lost rent logs.
Job Requirements
  • Must possess a valid driver's license with acceptable driving history.
  • Bachelor's Degree in Business or Management a Plus!
  • 2-3 years of Rental Industry or similar experience preferred (i.e. counter sales, customer service, etc.)
We offer competitive pay and benefits, 401(K)Plan with Matching, Training and Monthly Profit Sharing based on profitability.
Sunbelt Rentals is a Drug Free Workplace. Candidate must be able to pass a pre-employment drug screen and criminal background check.
SUNBELT RENTALS IS AN EQUAL OPPORTUNITY EMPLOYER
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