The Senior Language Specialist (SLS) position is a full time job and is supported by the Quality Assurance Manager. The responsibilities of the position include:

Interpreting:

The Senior Language Specialist will continue to provide interpretation services to keep abreast of interpreting skills. The percentage of time dedicated to interpretation will be determined by business needs.

Providing Interpretation feedback:

The SLS is responsible for the interpretation quality of a team of Interpreters. In that capacity, the position entails call monitoring and one-on-one coaching for Interpreters based on monitoring results and customer feedback. The SLS will also respond to interpretation-related questions initiated by the Interpreters on his or her team.

Supporting the call monitoring/training/certification programs by:

·        Providing data/articles for Interpreter publications.

·        Participating in training development and/or training delivery.

·        Providing observation data to support Interpreter Certification.

·        Mentoring new-hires, as needed.

·        Supporting ongoing certification as a Tester.

·        Participating in professional development, including calibration meetings with
         other Language Specialists and the Quality Assurance Manager.

Supporting Interpreter Operations Manager functions:

·        Assisting in the management of interpreter performance and
         career development.

·        Providing Interpreter Managers with data to be used in recognition programs.