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SENIOR CUSTOMER SERVICE CONSULTANT

Northeast Utilities

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Job Snapshot

Location:

East Windsor Hill, CT 06028 ( map it!

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Employee Type:

Full-Time

Industry:

Energy - Utilities - Gas - Electric

Manages Others:

Yes

Job Type:

Customer Service

Education:

4 Year Degree

Experience:

At least 8 year(s)

Post Date:

11/3/2009

Description

Windsor, CT Location

Northeast Utilities NYSE; (NU), a Fortune 500 energy company and New England’s largest energy delivery system, is seeking a motivated and dedicated individual to join the NU service team. If you are a person who wants to make a difference and have the opportunity to become a proven leader in the utility industry, then this is the career for you!

The Senior Customer Service Consultant will be responsible for leading a team to analyze, research and resolve customer issues and should possess knowledge and demonstrate initiative in this area. In addition, the individual will be involved in the use of various reporting / analytical tools, including dashboards and root cause analysis. The individual must possess an understanding of Statutes and Regulations, utility regulatory polices and practices, handle multiple activities, and work effectively under pressure.

The individual must have a Bachelor's degree in Accounting, Business Administration, Information Systems, or related field, or the equivalent and a minimum of eight (8) years of related experience. The ability to multi-task, work independently, manage inter-departmental requests for information, and communicate analytical results in a clear and effective manner are required. The individual should also be proficient in the use of Word, Excel, PowerPoint, and Visio. Six Sigma experience is a plus.

NU offers a very attractive market based compensation program which includes a flexible medical and dental benefits package, 401(k) plan, plus life insurance and educational assistance.

For consideration, please apply on-line to:

www.nu.com

Please use Requisition # R-09-5283

Northeast Utilities System

Equal Opportunity/Affirmative Action Employer committed to Diversity and Inclusion.

Requirements The individual must have a Bachelor's degree in Accounting, Business Administration, Information Systems, or related field, or the equivalent and a minimum of eight (8) years of related experience. The ability to multi-task, work independently, manage inter-departmental requests for information, and communicate analytical results in a clear and effective manner are required. The individual should also be proficient in the use of Word, Excel, PowerPoint, and Visio. Six Sigma experience is a plus.

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