Company Overview


ACN is the world's largest direct selling telecommunications and home services company offering highly competitive services to consumers and small businesses in North America, Europe and Asia Pacific. ACN's outstanding product portfolio includes Digital Phone Service with Video Phone, operating on ACN's own state-of-the-art network, as well as Local and Long Distance services, Internet services, Wireless, Satellite TV and Home Security.

Headquartered in Concord, North Carolina, ACN offices are also located in: Montreal, Canada; Amsterdam, The Netherlands; Amal, Sweden; Sydney, Australia and Wroclaw, Poland. ACN is a proud member of the Direct Selling Associations in North America and Europe.

ACN is a privately held company with annualized revenue of nearly half a billion dollars. We are also one of the fastest growing privately held companies in the world. We offer our employees dynamic professional development, competitive compensation, a full benefits package and flexible work hours.

Manager-DSL Implementation
12/4/2009		 Apply for this job now!
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Company: ACN Inc Contact: Not Available
Location: map it!US-NC-Charlotte Phone: Not Available
Base Pay: N/A Fax: Not Available
     
Employee Type: Full-Time Email: Send Email Now
Industry: Telecommunications Ref ID: Not Available
Manages Others: Yes
Job Type: Telecommunications
Req'd Education: 4 Year Degree
Req'd Experience: At least 4 year(s)
Req'd Travel: Not Specified
Relocation Covered: Yes
Job Description
JOB SUMMARY: This position will focus on defining DSL business processes for the provisioning department. They will have responsibility for documenting various processes as well as making recommendations for process improvement initiatives for the team. All new DSL initiatives that impact the provisioning team will also fall under the scope of this position. This position will be a representative throughout the company as to the provisioning perspective and hopefully beyond. Work cross functionally with business partners internally as well as externally. 
 
ESSENTIAL FUNCTIONS
A. Lead strategic DSL initiatives within the Provisioning team.
B. Methods & Procedures
·          Act as business process owner. Assessing impacts of new DSL products, policies and initiatives against existing procedures
·          Document procedures and maintain a knowledge base to allow our Provisioning Organization to drive operational efficiency
·          Coordinate communications to associates of changes to policies, procedures
·          Act as a DSL subject matter expert to business partners across the enterprise
·          Gather and assess feedback from supported teams for key learning and process improvement opportunities
C. Program Implementation
·          Represent the needs of the Provisioning Organization in the implementation of new DSL programs and initiatives
·          Partner with internal teams, our corporate PMO and other business partners to develop project plans for implementation and execution of initiatives.
·          Develop, coordinate and execute business testing (User Acceptance Testing (UAT)) associated with new or enhanced product or program launches.
D. Drive continual process improvement
·          Analyze statistics and data to identify opportunities and business case for automation or business process re-engineering
·          Provide business partners across the enterprise with intelligence to understand how our DSL products and business policies impact our customer and Provisioning
 
OTHER DUTIES AND RESPONSIBILITIES
·          Ensure adequate support is provided to all project team members
·          May perform other duties as required
Job Requirements
KNOWLEDGE, SKILLS AND ABILIITIES REQUIRED
·          Demonstrated ability to work independently with little supervision
·          Logical thinker
·          Ability to articulate complex business issues
·          Highly organized
·          Able to work multiple projects at one time
·          Proven problem solving capabilities and ability to make and communicate sound business decisions
·          Excellent written, verbal and organizational skills at all levels of the organization
·          PC proficiency (VISIO, Microsoft Project) and proven history of learning new applications quickly
·          Specific vision abilities required by this job include close vision
·          Must be able to sit long periods of time
·          The employee is regularly required to talk and hear
·          The person in this position needs to occasionally move about inside the office
·          Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
 
REQUIREMENTS
·          Bachelor’s degree or equivalent experience
·          3+ years of recent Project Management or Business Process experience and leading implementation initiatives
·          Experience in DSL Provisioning
·          Previous business process owner experience in identifying and managing requirements
·          4+ years management experience
·          Prior experience in telecommunications is preferred
·          Certification or experience in change management, quality management or process improvement tools (TQM, six sigma, HPT, BPR, etc.)
·          VoIP provisioning experience preferred
 
  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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