Customer Service Representative

The Ventura Group, a progressive IT & telecommunications consulting firm, requires a full-time Customer Service Representative (CSR).  As the CSR, you will handle incoming customer service phone calls and emails professionally, providing “world class" customer service along with accurate and appropriate information to every caller. 

Essential Duties and Responsibilities (Other duties may be assigned):

• Answer incoming phone calls and emails on behalf of client; provide accurate and appropriate information to callers.
• Place outbound customer service or customer satisfaction calls, as required by client.
• Correctly complete CRM Systems; gather and verify all required information.
• Attend telephone skills and program information training sessions; demonstrate mastery of subject matter within specified timeframes.
• Upon completion of 30 days’ employment, provide minimum level of telephone customer service to every caller, meeting all documented telephone standards.
• Upon completion of 90 days’ employment, demonstrate mastery of documented advanced telephone customer service skills.
• Closely adhere to contact center scheduling, ensuring adequate telephone coverage during contact center hours of operation.
• Exhibit professional and positive behavior towards the project and co-workers.
• Perform clerical or administrative duties as assigned

The Ventura Group offers highly competitive salaries and benefits in a professional and fulfilling environment.  The benefit package is comprehensive (medical, dental, etc…) to include 401(K) matching.  Ventura has the distinction of being one of the fastest growing Hispanic firms in the US, and is looking for highly professional and motivated candidates to join its team.

EDUCATION and/or EXPERIENCE:

High School degree or GED; or one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:  

Good spelling, grammar, speech – verbal and written

ADDITIONAL REQUIREMENTS:

Typing/computer keyboard proficiency

Detail orientation

Flexibility in scheduling

Professional demeanor and appearance

Problem solving skills

Ability to meet deadlines

Familiar with Web Based Applications

Proficient with Microsoft Office Suite

Technical troubleshooting is a plus