Helpdesk Support Specialist

·       Perform upgrades, maintenance, installation and backups as needed for Windows-based computers

·       Create and maintain software installation images

·       Administer and maintain end user accounts, permissions, access rights and security policy standards

·       Provide full-time PC hardware support. 

·       Accessing the internet to perform hardware and software updates

·       Maintain a high degree of professional communications with internal customers and company executives regarding the use and implementation of network services and systems

·       Must be able to work independently as well as with a team

·       Ability to work with end users to investigate and resolve hardware and software issues while ensuring customer satisfaction

·       Travel may be necessary

·       Some evening and weekend work may be required

·          Training in at least two of the following: , MCSE, Network +, A+ (Certification not required, but preferable)

·          2-4 years providing primary support for PC, LAN and IP network equipment

·          2-4  years full-time experience with personal computers

·          2-4 years full-time experience in a Windows domain or Active Directory network environment

·          Knowledge of Microsoft Office 2000/2003, Internet Explorer, Windows 2000 through XP

·          Must possess excellent verbal, written and interpersonal communication skills

·          Ability to work in a fast-paced, multi-tasking, deadline-driven environment

·          ICOMS knowledge and experience a plus

Keywords:  ICOMS, Call Center,  helpdesk, data entry,  tech support,  technical,  telephony, cable,  video, VOIP,  customer service,  A+,  Net +,  business