General Manager

Description

Gerber Collision & Glass

 

General Manager

 

To direct and lead the employees (production and administration) of the facility to which they are appointed by establishing and maintaining company targets and standards for performance, growth and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
PROFITABILITY

 

• Have a clear understanding of the sales and profit objectives at the beginning of every month.
• Monitor the billing and closing of files to insure compliance with Company standards.
• Daily monitors the overhead expenses and performance of each employee.
• Periodically, review estimates to insure they are written for accuracy, profitability, and compliance with Direct Repair Partner guidelines.
• Monitor the dollar amount of jobs assigned.
• Maintain controls of operating expenses to stay within budget constraints.
• Monitor closed jobs and gross profits of the service center.

 

 

 

MANAGEMENT

• Monitor the performance areas of each employee of his/her service center – review performance issues with individual.
• Identify and improve on areas of low performance.
• Holds daily/weekly/monthly meetings to discuss objectives, problems and accomplishments with his/her staff.
• Supervise the sales, overall production and administration of his/her service center.
• Insure that DRP accounts are managed properly and update any changes in DRP announcements, percent of reviews and information.
• Maintain relationship with insurance partners, including Re-inspectors and claims office personnel.
• Establish and meet production goals on a daily, weekly, and monthly basis; review all vehicles with Production Manager.
• Preparing time and attendance reports for Payroll on a weekly basis.
• Constantly recruit new talent for the service center – Interview candidates as needed.
• Ensure that every employee of his/her service center follows all company guidelines, polices, and procedures.
• Ensure proper training of every employee of the service center and ensure a full understanding of all shop policies.

CUSTOMER SERVICE

 

• Establish standards of excellence in service at his/her service center.
• Review CSI fax alerts and respond to customers as needed.
• Prepare estimates as needed.

WORK QUALITY

 

• Ensure that the values, objectives and quality standards of the Company are achieved/met.
• Monitor the review of all finished vehicles by Production Manager(s).
  o Periodically work with Production Manager to review and coach employees on quality repair techniques; inspect repairs to insure quality processes.

SAFETY

 

• Insure that all injuries are immediately documented and called in to Human Resources Department.
• Provide and support on-going safety training.
• Insure that work areas are kept clean and safe and that employees operate under safe working conditions.

COMPANY EXPECTATIONS

• Comply with all Company policies and procedures as outlined in the employee handbook.
• Maintain a good rapport with all employees of Gerber.
• Provide outstanding leadership, coaching, and support to the entire Accounting Department.
• Take responsibility in your area of employment with Gerber for reporting, making recommendations and correcting situations adverse to the Company’s best interest.

SUPERVISORY RESPONSIBILITIES: Directly and indirectly: all service center employees.

 

 

Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, training certification and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Must be able to motivate his/her staff to achieve high levels of sales, profits and customer service.
2. Demonstrates a great ability to lead others to achieve success.
3. Good decision making ability; sound judgment.
4. Ability to use a computer screen and keyboard to run daily business
5. Bi-lingual experience preferred but not required.
6. Must be able to fluently speak/understand English language.
7. Proficient at operating general office equipment.
8. Must be able to sit, stand, and walk for long periods of time.
9. Ability to effectively interact with customers.
10. Ability to effectively function and manage in a team setting.
11. Easily adaptable to a fast-paced environment.
12. Good oral and written communication skills; able to speak English fluently.
 
EDUCATION and/or EXPERIENCE:
• High School Diploma/GED and 6-8 years related work experience required.
• I-Car training completed
• Automotive technical education training preferred.
• Completed courses specializing in repair procedures.
• Prior sales and supervisory experience preferred.
  I understand the contents of my job description as explained by my supervisor.