Customer Service Representative

Seeking a Customer Service Representative to serve the financial needs of the military community

Pioneer Services, the military banking division of MidCountry Bank, provides loans, through a network of retail offices and online.  We work hard to cultivate an environment for our associates that promote teamwork, personal growth, success, recognition, and fun.  And you can feel good about helping the men and women of the Armed Forces get the financial help they need.

As the Customer Service Rep, you are primarily responsible for assisting each military service member that enters or calls the Loan Production Office (LPO).  You will quickly gains and use in-depth product knowledge to answer their questions and proactively sells company products and services that meet their needs.  You actively provide assistance to each service member during the application process and effectively and efficiently utilize the company’s online loan system to input and access their information.

If this sounds like something you would excel at please apply online at www.pioneerservices.com/careers.

• A high school diploma or GED required

• One year of retail sales or banking experience preferred

• ·Prior experience working with military service members preferred

Knowledge and Skills:

• Obtain Break the Debt certification within the first 90 days of employment

• Obtain Certified Credit Report Reviewer certification within six months of employment

• Effectively organize and manage multiple tasks

• Able to read and clearly explain documents relating to products offered to service members

• Exercise considerable judgment and discretion in safeguarding company and service member information

•  Able to establish and maintain good working relationships

• Effective communication skills (in-person,  telephone, and written correspondence)

• Demonstrated people skills and ability to listen and understand the service member’s needs, and determine appropriate product(s) and service(s)

• Must operate with high integrity and in compliance with state laws & company policies

• Possess basic computer and keyboarding skillsAs an associate of Pioneer Services you’ll enjoy an entrepreneurial atmosphere, competitive pay, unique benefits, and a fun, vibrant culture. And you can feel good about supporting the men and women in uniform. If Pioneer Services sounds like something you’d like to be part of, then apply today.

Pioneer Services has been part of the financial industry for more than 75 years, but for the past 20, we have had the honor and privilege of serving the military exclusively. Headquartered in Kansas City, Mo., we have offices near many military bases across the United States. We’re continuously working to find new financial solutions that improve the quality of life of the military community and that help them on their way to financial independence. To learn more about our company or job opportunities, please visit http://www.pioneerservices.com/.

Pioneer Services is pleased to be an Equal Opportunity Employer. We value the diversity of our employees and the benefits it brings to our company.