BANK PHONE CENTER REPRESENTATIVES (PART-TIME)

Please apply if:

You have experience working in a bank or a credit union;
You are looking for a part time job (see schedule below);
You have good credit ...and meet the requirements listed below

Bilingual (English and Spanish) Part-time Experienced Phone Call Center Representatives with Sales Skills!

 Power Financial Credit Union is looking for:

Call Center Representatives to provide high quality member service by building relationships and partnering with members to meet needs, by handling new and existing member requests quickly and accurately over the phone and adhering to credit union policies and procedures. Call Center Representatives are responsible for educating and referring new and existing credit union members to credit union products and services in an effort to maintain member loyalty and retention. Call Center Representatives are trained to cross sell and process consumer loan requests, process transactions and reach sales and service goals.

If you are interested in making a career move that will enhance your life then...

Power Financial Credit Union is the place for you!

Part time employees will work approximately 20 hours per week (the schedule includes Saturdays 8:30a.m. -1:00p.m

  We want employees that will be dedicated to satisfying the needs of our members:  

 Phone Center  Representatives will:  

•  Ensure that members receive prompt, courteous attention
• Analyze, address,and adjust errors and satisfactorily solve problems
• Assess members’ financial needs, educate members about the features and benefits of potential Credit Union products 
• Suggest or promote alternative products and services
• Navigate computerized systems for information gathering and tracking
• Open accounts and distribute account information to backoffice departments for  the completion of account asociated paperwork.
• Process requests for account transfers, close accounts, wire transfers, check orders, and stop payments through the capabilities of  computer systems.
•  Attend training classes to improve skills
• Recommend enhancements to improve workflow processes in the phone center and dissemination of work to the back office.

• Must be 18 years or older and have high school diploma or equivalent (GED.
• Minimum of one year job related experience in retail sales and service or financial services including customer service and sales (Teller,Personal Banker exp.)
• This position requires that the employee possess a positive attitude and willingness to learn.
• Demonstrated aptitude and desire for sales achievement, strong interpersonal skills in a team environment a must.
• Excellent verbal communication and people skills required.  
• Working knowledge of Windows-based PC products and general office equipment.
• Must be able to see and hear, write and speak English.
• Must be able to type repetitive keystrokes.
• Must be able to lift 20 pounds and sit or stand for extended periods of time.
• Must be available to work Saturday and flexible hours when required.
• Bilingual (English and Spanish)
  
  
  
  

  If you meet these requirements, please forward your resume to [Click Here to Email Your Resumé] or by fax to 954-538-4413.We are committed to creating a diverse work environment and proud to be an equal opportunity employer. Qualified applicants must successfully complete a pre-employment background and drug screen. Due to the high volume of response, we will only be able to respond to candidates that we are interested in interviewing. All candidates must have valid authorization to work in the U.S. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.