Convenience Store Retail Manager

The Store Manager is responsible for managing and directing the operation of assigned store to maximize sales and profitability.

·         Ensures that the store is providing the customer service that meets or exceeds Company standards and customer expectations.

·         Is responsible for recruiting, selecting and managing a team of sales oriented associates who perform at levels consistent with our corporate objectives.  Assures that personnel processes (hiring, training, reviews, promotion, discipline, and termination) are carried out in a legal and ethical manner, and in accordance to Company Policy.

·         Supervises and coaches direct reports in the performance of their duties; completes performance reviews and provides feedback to direct reports.  Supervises all associates in a fair, consistent, impartial, and timely manner, in accordance with all EEOC guidelines.

·         Supports, upholds, and enforces all Company policies, and local, state, and federal laws and regulations.

·          Ensures that the store maintains hours of operation as posted, operates within established inventory levels, salary budgets (and other controllables), and gross profit margins, to achieve maximum profitability.  Is accountable for building store sales and gross profit margins through implementation of corporate merchandising policies, procedures, and programs.

·         Regularly completes price surveys of the competition and observes competitors for changes.  Executes price changes in a timely fashion, per Company Policy.

·         Maintains high standards of store image ensuring that the store is clean, well stocked, and ready for business.

·         Is responsible for building an environment of teamwork between store associates, supervisors, and vendors.

·         Ensures information flows to all store associates and advises management of significant events affecting the store or the market.

·         Must be able to perform essential job functions as required, with minimal supervision.

·         Must be able to perform the essential functions of this position with or without reasonable accommodation.

Some of the Competencies/Skills required to successfully perform this position are:

·         Building Strategic Working Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.

·         Building Trust - Interacting with others in a way that gives them confidence in one's intentions and those of the organization.

·         Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

·         Customer Focus - Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.

·         Building Customer Loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

·         Inclusion – Appreciating and leveraging the capabilities, insights, and ideas of all individuals. Working effectively with individuals of diverse style, ability, and motivation for a direct effect on business results.

·         Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

·         Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

·         Coaching - Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

·         Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

·         Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization's and individuals' effectiveness.

·         Developing Others - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.

·         Follow-Up - Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.

·         Managing Work (includes Time Management) - Effectively managing one's time and resources to ensure that work is completed efficiently.

·         Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

·         Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

·         Two to three years experience working as an Assistant Manager in a retail setting and/or has successfully completed the Manager in Training program.

·         Must have a phone, a valid driver’s license and an insured car.

·         All Store Managers, whether promoted from within or hired from outside the Company, will successfully complete a background check and drug testing.

·         Any criminal conviction (except minor traffic offenses) must be revealed and depending on the nature of the conviction could result in disqualification for this position.  Deception as to their existence or falsification of their exact nature will result in denial of employment.

·         While performing the duties of this position, the employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, crawl, and occasionally lift and/or move up to 35 pounds.

·         Most stores are open seven days a week and 24 hours per day.  Manager’s workweek regularly consists of 48 plus hours per week.  Managers are responsible to assure that the store is properly staffed at all times.   

·         At least two years of retail Management experience

·         At least two years of other nonretail transferrable Management experience

·         Associate’s or Bachelor’s Degree

·         Proficient computer skills

·    District Advisor

·    Loss Prevention

·    Category Manager

·    District Trainer

·    Human Resources Specialist

·    Information Technology