Customer Relationship Manager

About Us:

DDC Advocacy is a full-service issue advocacy firm that offers complete program strategy, development, and execution services to corporate, association, and non-profit clients. Public affairs leaders from these organizations count on DDC Advocacy to empower constituent advocates to participate in the public policy process and help them win on issues. Founded in 1996 as Democracy, Data & Communications, DDC Advocacy works with 50% of the Fortune 100 and many of the largest associations.

DDC Advocacy is currently seeking a Customer Relationship Manager in our Services department. The Customer Relationship Manager will serve as the primary point of contact and the overall relationship manager for a number of DDC Advocacy clients. The person will oversee all post-sale activities associated with the client, and will be responsible for ensuring that client projects are delivered on time and within budget. The person will also be responsible for increasing customer satisfaction, ensuring customer retention, engaging in proactive communication with customers, and resolving product/business issues experienced by the client.

Description of Customer Relationship Manager:

Responsibilities:

• Provide a single point of contact for customers on all activities and projects associated with that customer
• Coordinate with the DDC Advocacy technical project manager as required
• Oversee the delivery of DDC Advocacy solutions and services to the customer
• Manage customer relationship through proactive methods
• Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary
• Track, measure, and monitor the customer's financials with DDC Advocacy
• Consult with client to identify new business opportunities within the account

Requirements of Customer Relationship Manager:

• Proven track record in the area of customer relationship management
• Professional and interpersonal skills required to develop and foster positive relationships
• Technically proficient in the areas of web based applications and MS Office products
• Outstanding communication skills (both verbal and written)
• Excellent analytical and organizational skills
• 5+ years of experience
• BA or BS degree required
• Experience Government Affairs or Public Affairs a plus

We offer a competitive benefits package that includes medical, dental, 401(k), casual dress, parking and more. Interested candidates can apply by sending cover letter, resume and salary requirements to [Click Here to Email Your Resumé]

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