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Company Overview 

Perrigo Company is a leading global healthcare supplier that develops, manufactures and distributes over-the-counter (OTC) and prescription pharmaceuticals, nutritional products, active pharmaceutical ingredients (API) and consumer products. The Company is the world's largest manufacturer of OTC pharmaceutical products for the store brand market. The Company's primary markets and locations of manufacturing facilities are the United States, Israel, Mexico and the United Kingdom.

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Customer Service - Account Management (2007543)    Apply for this job now!
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Job Description 

Perrigo is the world's largest manufacturer of over-the-counter pharmaceutical and nutritional products for the store brand and contract manufacturing markets and an emerging developer, manufacturer and marketer of prescription generic drugs.

Tactical responsibilities include:

 

  • Independently review weekly service & inventory reports for assigned account(s).  Identify trends and/or outliers and proactively work with customer(s) as needed.
  • Achieve established service, inventory, forecast and sales goals identified by Perrigo and our customer’s.
  • Provide weekly recap of problem products, service projection and service improvement action plan for each customer who falls below a specified service level percent.
  • Responsible for all aspects of order management (order maintenance, pricing, allocations, backorders, etc.)
  • Complete understanding and utilization of customer data (POS, 852, 830, etc.)
  • Weekly review of demand signals (SI’s, PIR’s, gap orders, etc.) to ensure alignment.  Proactive communication of demand increases/decreases of 25%.
  • Proactive management of promotions and new items to secure 100% fill-rate and on-time delivery.
  • Adhere to lead-time business rules by proactively managing B1 sku’s and customer order patterns.  Manage and adhere to SLT process.
  • Monthly review and recap of inventory turns, excess/at-risk inventory and forecast accuracy.
  • Monthly review and recap of customer scorecards.
  • Utilize customer websites to gather information or data to support the business.
  • CSAM-lead internal service or scorecard meetings with A/R, Transportation, Distribution, Sales, Value Streams, Art Department & Promotional Customer Service
  • Participate and/or lead customer meetings.
  • Prepare presentations for customer visits, customer meetings, scorecard meetings, sales meetings, trade shows, etc.


Strategic responsibilities will include:

 

  • Development of account strategies through proactive analysis and continuous improvement.
  • Ensure processes are disciplined from the acceptance of business through on-time delivery and commercialization.
  • Independently research, analyze and proactively recommend communication strategies to improve customer business relationships for all accounts.
  • Ensure attainment of service, inventory and forecast goals by identifying and verifying trends using all data resources available.
  • Lead or participate in assigned business related special projects. 
 


Job Requirements 

 

  • A Bachelor degree in business, sales or related field combined with experience in a customer service function are required.
  • Strong customer service orientation, ability to work effectively with our customers through collaboration and work with all levels of the organization.
  • Demonstrates excellent skills in analytical reasoning with a high degree of skill and accuracy working with calculations and numbers.
  • Attention to detail and the ability to follow through on a variety of complex processes.
  • Excellent interpersonal skills are essential, including oral and written communication skills.  Experience and comfortable giving presentations.
  • Excellent multi-tasking skills and ability to handle changing priorities with a sense of urgency.
  • Demonstrated proficiency of Microsoft Office Suite, SAP, Crystal Enterprise, Oracle, PEAK and Sharepoint would be beneficial.
 

 

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