Senior Customer Relations Manager

Sandata Technologies, Inc. was founded in 1978 and is undergoing rapid recent growth as the leader in web-based information technologies serving home health care providers, social service agencies and managed care organizations.  With increasing demand for real time information "on demand," Sandata is uniquely positioned to serve its customers with its unique suite of integrated products delivered 24x7.  In the world of health and human services, our web-based information technology solutions combine improved managerial control over "the business of care," combined with improving both the cost and the quality of care delivered.

We are looking for a bright, energetic and successful Account Manager with significant home care industry experience to support client relations in the Tennessee region as the primary point-of-contact for new business.

This is a great opportunity to join a strong, growing company and have a positive impact in a highly visible position.

Primary responsibilities include:

• Primary point-of-contact for client accounts
• Takes on a proactive role in client interaction ensuring client satisfaction and providing account direction
• Develop and maintain client rapport and ensure client satisfaction as measured by end user satisfaction, client surveys, and other client feedback
• Open tickets to document in detail the customer's inquiries and all subsequent communications.  Ensure timely completion
• Keep up-to-date with catalog of services and products Sandata provides
• Analyze individual, team and program/account performance on a regular basis, perform root-cause analysis and develop corrective action plans
• Establish metrics such as: number of calls received/resolved, year-end measurement of client satisfaction, etc
• Proactively find new ways to build the client's business and grow accounts

Skills/Experience Required:

·         5 to 10 years of experience in home care or health care industry

·         Self-starter and fast learner

·         Ability to multitask and work in a fast-paced environment

·         Self-directed with ability to work with little supervision

·         Attention to detail

·         Good analytical and problem-solving skills

·         Extremely organized

·         Highly motivated

·         Previous sales and marketing experience or customer service experience

·         Ability to travel as needed to ensure effective client support

 We offer a competitive salary and benefit package.  Qualified candidates should forward resume along with cover letter and salary requirments to: [Click Here to Email Your Resumé].