Customer Service Team Lead

Customer Service Team Leader - position is located at The Boulders Office Park, 7325 Beaufont Springs Drive, Boulders VII, Richmond, VA. 23225.

Hours for the position are M-F, 10:30am to 7:00pm; however, while attending orientation and training, hours will be M-F, 8:30am to 5:00pm.

Coordinates the Customer Service operations. Works closely with the Manager Customer Service.

• Coordinate daily activities of Customer Service operations
• Talk with customers by phone or in person to obtain information needed to complete tasks
• Confer with other staff members to obtain additional information and clarification needed to resolve customer problems
• Answers all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail
• Assist patient account inquiries by courteously supplying accurate and timely information
• Follow all guidelines and policies for PAS employees, both general policies and those specific to customer service activities
• Maintain a courteous and professional attitude with customers and coworkers
• Other duties as assigned

• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in PC applications as required 

• At least one year of customer service experience required
• Prior supervisory experience preferred
• Must be able to type at least 30wpm with 3 or fewer errors; additional tests include Personality questionnaire and Verbal Reasoning.