General Purpose:

To receive and implement customer orders in a professional and courteous manner. Obtain necessary information to determine appropriate reimbursement for services rendered.
Required Knowledge, Skills, Training, & Abilities:

Primary Functions:

 

• Ability to work independently, be detail oriented and have excellent organizational skills.

• Ability to lift or carry 25 lbs.

• Ability to communicate independently and verbally with personable and effective speaking skills – excellent communications skills.

• Answer and direct incoming calls.

• Greet and assist customers in:
• Retail sales.
• Payments on accounts.
• Equipment exchanges.
• Order intake:
• Complete admission intake form and invoices for sales and rentals.
• Qualify for reimbursement.
• Quote prices.
• Verify insurance and financial credit.
• Call back within forty-eight hours.
• Log and coordinate rental pick-ups.
• Maintain master files for customers, insurance companies, physicians, referrals, and diagnoses.
• Balance cash drawer - daily.
• Support warehouse with inventory related tasks:

Monitor stock level.

Maintain P.O. log.

Order and receive stock.

Price items.