Job Title: Customer Service Coordinator
11/20/2009
Company Overview
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Cott Corporation is one of the world's largest non-alcoholic beverage companies and the world's largest retailer brand soft drink provider, with business dealings in more than 60 countries around the globe. The principal markets for our manufacturing and sales are the United States, Canada, the United Kingdom and Mexico.

We are a company built with entrepreneurial spirit and grown through discipline, focus, innovation and customer partnership. We market or supply more than 200 retailer and licensed brands of beverages in 20 manufacturing facilities. We partner with the world's leading grocery and mass merchandise retailers to build their private label or retailer brand programs with high-quality, affordable carbonated soft drinks, sparkling and flavored waters, energy drinks, sports drinks, juices, juice drinks and smoothies, ready-to-drink teas and other non-carbonated beverages. Around the world, consumers also enjoy our company-owned brands, which include Cott, RC, Vintage, Vess, Stars & Stripes, Ben Shaws, Carters, Red Rooster, Red Rain and So Clear.

At Cott, we have set out to own VALUE. We are creating a new portfolio of value brand beverages to delight consumers with premium flavors, packaging and taste experiences for less cost than you would expect. We do it by focusing on just three things: becoming the lowest cost producer, being the retailer's best partner, and driving a pipeline of innovation.
Job Overview
Company:
Location:
Base Pay: N/A
Employee Type: N/A
Industry: Consumer Products
Food
Manufacturing
Manages Others: No
Job Type: Customer Service
Manufacturing
Inventory
Req'd Education: High School
Req'd Experience: At least 2 year(s)
Req'd Travel: Not Specified
Relocation Covered: No
Contact: Not Available
Phone: Not Available
Fax: Not Available
Ref ID: Customer Development Support Coo

Job Description

  

Customer Service Coordinator

Tampa, FL

 

"We're Refreshing - Cott", and if you are looking to refresh your career as a Customer Service Coordinator who will be responsible for providing world-class service to internal and external customers by timely order processing and customer claims management while proactively addressing service issues and customer concerns and act as a solutions partner improving Cott’s ability to effectively respond to customer needs, we are looking for YOU!  Position requires an enthusiastic, results driven Customer Service professional with 2 years accomplished experience in a Consumer Products manufacturing organization coordinating customer service with account manager, production planner, supply chain, and production manager to ensure product requirements are executed.  If you want to "Pop the Top" on an exciting career with a great company, apply on-line below or at http://www.cott.com/ today!

  

Are you right for this opportunity? Our top Customer Service Coordinators are:

  • Responsible for timely and accurate order management.
  • Schedule dock appointments and maintain appointments within scheduling application.
  • Coordinate with CDSM, Account Manager, Production Planner, SCM, Production Manager to ensure that additional product requirements (promotion planned, new DC/store, etc) received from customer contacts are communicated and understood.
  • Collaborate with Product Supply to determine whether substitutions / order date changes are required for order fulfillment based upon projected shortages as compared to planned production / scheduled transfers.
  • Identify customer order practices that are inconsistent with Cott’s service level agreement; work with Account Team and Customer to resolve issues and identify process improvements.

  

NEW PRODUCTS AND PROCESSES

  • Responsible for review and maintenance of EDI files / CSR WorkCenter to ensure that EDI errors are corrected and customer files are updated to include new items; communicate data revisions via an automated Change Management System.
  • Communicate changes in customer service requirements to Account Team, Product Supply Team, and A/R.

 

LOWER TOTAL DELIVERED COSTS

  • Manage returns, damage claims, and complaints through Sierra Vista; communicate cause and resolution to affected/responsible business partners, assign action items to appropriate personnel, and ensure approval is obtained.
  • Establish and maintain good working relationships with Customer DC personnel to promote timely issues resolution.

 

TEAM AND PEOPLE DEVELOPMENT

  • Responsible for identifying and pursuing training opportunities for self-improvement / personal and professional development.
  • Participate in team initiatives to further continuous improvement initiatives.
 

Job Requirements

Our top Customer Service Coordinators meet the following requirements:

  • 2+ years experience in a customer service role in a consumer packaged goods manufacturing environment.
  • BPCS experience a plus! 
  • Strong skills in Excel, Outlook, Word, and Microsoft Access        
  • Ability to multi-task in a fast pace environment
  • Experience with Six Sigma Process Improvement
  • Ability to work well under pressure

 

Our outstanding compensation and benefit plans and positive work environment make Cott Beverages a refreshing place to work. If you meet our requirements for this outstanding opportunity and ready to take your career to the next level, apply on-line below or at http://www.cott.com/

 

No relocation benefits provided for this position.

No calls from recruiters please!

 
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