Knowledge and Skill Requirements

Interpersonal Skills

·         The overall ability to set, pursue and attain achievable goals, regardless of obstacles or circumstances

·         Assesses own strengths and weaknesses and pursues training and development opportunities that will build knowledge and skills

·         Manages difficult or emotional customer situations responding promptly to customer needs

·         Solicits customer feedback to improve service and responds to requests for service and assistance

• Demonstrates high level of customer service, identifying and responding actively and with sensitivity to the needs of all internal and external customers
• Must adapt well to change and have the ability to handle stress
• Must maintain a professional image at work & in the trade

·         Meets commitments

·         Focuses on solving conflict, maintaining confidentiality

·         Listens to others without interrupting and keeps emotions under control

·         Shows respect and sensitivity for cultural differences and educates others on the value of diversity

·         Promotes a harassment-free environment

• Must be able to work in a team environment and be able to work cross functionally
• Strong people skills needed to work with different areas and  levels of the organization

Problem Solving Skills

·         Identifies and resolves problems in a timely manner

·         Gathers and analyzes information skillfully

·         Develops alternative solutions

·         Works well in group problem solving situations

·         Uses reason even when dealing with emotional topics

• Ability to put a plan together and execute it

Communication Skills

·         Speaks clearly and persuasively in positive or negative situations

·         Listens and gets clarification

·         Responds well to questions

·         Demonstrates group presentation skills

·         Participates in meetings

·         Writes clearly and informatively editing work for spelling and grammar

·         Presents numerical data effectively

·         Able to read and interpret written information

Selling Skills

• Must be able to plan, pre-sell, and execute store level promotions

·         Ability to demonstrate proven sales skills.

Computer Skills

• Basic computer use – including Outlook, Excel and PowerPoint

Leadership Skills

·         The ability to treat others fairly, regardless of personal biases or beliefs.

·         Exhibits confidence in self and others.  Inspires and motivates others to perform well

·         Effectively influences actions and opinions of others

·         Exhibits objectivity and openness to others' views

·         Accepts feedback from others

·         Gives regular feedback and appropriate recognition to others.

·         Takes responsibility for subordinates' activities

·         Makes self available to staff

·         Develops subordinates' skills and encourages growth

·         Solicits and applies customer feedback (internal and external);

·         Fosters quality focus in others and works to Improve processes, products and services

·         Continually works to improve supervisory skills

·         Balances team and individual responsibilities

·         Contributes to building a positive team spirit and puts success of team above own interests, sharing expertise with others

·         Able to build morale and group commitments to goals and objectives and supports everyone's efforts to succeed

Education and Experience

• High school diploma or general education degree (GED); and 1-5 years related experience and/or training; or equivalent combination of education and experience. 

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands, fingers and arms to grasp and reach; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. 

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. 
• The noise level in the work environment is usually moderate.

Travel Required

• Must be available to travel up to 40% of the time
• Some Saturday work.