DO YOU DELIVER WORLD CLASS CUSTOMER SERVICE? Are you organized, a team player, good with numbers, and able to communicate effectively?
Value City Furniture, one of the nation’s leading and fastest growing exclusive furniture retailers is adding to our already outstanding staff with a few top performers who will assist us with our continuing growth. We are currently seeking a Part Time Office Associate to work nights 3-9pm and Weekends.
The Office Associate will process sales related paperwork, accept payments, assist customers with scheduling deliveries and pickups and maintain communication with delivery truck personnel.
Essential Duties and Responsibilities:
Complete paperwork for customer sales
Using sales worksheet, inputs data into computer and create invoice
Verify all customer information as you input data into the computer
Verify delivery directions and make changes as necessary
Explain “Balance Due" and discuss customer's payment options
Accept and process payments and credit applications
Explain pick-up and delivery options
Credit card and cash handling
Process finance applications
Create finance invoices
Report finance application status to customers
Daily cash reconciliation
Print cash application listing
Count out drawer at shift's end
Verify daily transactions against daily reconciliation report
Create service calls as needed
Order service parts for customers as needed
Ship pick-lists as necessary
Reconcile delivery trucks as needed
Answer phones by third ring
Call customers for out of stock merchandise
Maintains accurate and timely stop confirmation information
Logs cancellations and reschedules
Logs delivery problems
Process customer pick-ups
Collect CODs
Print pick-ups
Ship merchandise
Assist CSS with past due pick-up managemen
Print past due pick-up report
Check for remaining outstanding pick-ups from previous day
Reschedule outstanding pick-ups
Route sheet maintenance
Add delivery windows
Place pick-up and delivery verification calls
Place phone calls
Enter appropriate confirmation codes
Perform truck check in procedures
Print MRLs (Merchandise Return Logs) and labels
Perform route sheet reconciliation
General office duties (including but not limited to): light filing, answering telephones in a prompt and courteous manner, etc.
Other duties may be assigned or required