Description
Summary of Position
Arden Companies, a growing Bingham Farms, Michigan based leading marketer, manufacturer and distributor of outdoor patio consumer products, has an exciting opportunity for a Customer Service Manager, to be based in the corporate headquarters.
We are searching for an individual to be responsible for the direction of customer service while supervising the day-to-day activities and developing a skilled and motivated workforce. In addition, providing leadership to the team to ensure their ability to deliver world class customer service for our top retail accounts including Walmart, Lowes and Kmart.
The ideal candidate is a self-directed individual with extensive customer service experience, demonstrated strategic thinking and strong leadership skills.
Basic Areas of Responsibilities
·Synthesize information from consumers and customers to guide the organization to a new plateau
·Coordinate program launches
·Manage accounts following the completion of the sale
·Continuously review and implement process improvements, including streamlining work processes to improve efficiency
·Provide employees timely, candid and constructive feedback; develop employees to their full potential and provide challenging opportunities that enhance employee career growth and recognize and rewarding employees for accomplishments
·Manage projects and participate on cross-functional teams as a key contributor, representing the Customer Service function
·Foster a cooperative and harmonious working climate conducive to maximize employee morale and productivity
·Work effectively with management, peers and subordinates
·Maintain positive customer service relationships with all customers, representatives and co-workers
Requirements
Education/Skills Required
·Bachelors Degree in Business related area
·Minimum 10 years business experience (including 5 years of managing a customer service team)
·Demonstrated ability to successfully develop, maintain, and motivate a high performing team.
·Demonstrated leadership skills
·Must be detail-oriented, possess excellent multi-tasking abilities and have excellent oral and written communication skills
·Excellent telephone and customer service skills
·Proficient in Microsoft Office programs
