Senior Account Manager - Sales Support

Support Sales organization in management and order fulfillment of assigned accounts.

• Accurate and timely processing of customer purchase orders.
• Work closely with Supply Base Management (SBM) department including communicating any unique fulfillment logistics to ensure customer expectations are met or exceeded
• Where applicable, escalate any issues impacting contractual or standard lead-time customer fulfillment
• Maintain and distribute customer specific price lists
• Coordinate communication of special pricing request approvals per SOX requirements to Sales Administration
• Liaise with DH Sales Admin team for uploading customer specific pricelists into Oracle
• Assist in projecting forward unit and drive mix requirements along with quarterly revenue estimates
• Assist Sales Representative with maintaining forecast, design win pipeline information and NDAs in Siebel CRM as well as producing standardized reports
• Ensure monthly revenue reports are provided to applicable Sales Representatives
• Provide ad hoc revenue/units historical reports to applicable Sales Representatives as needed
• Ensure customer evaluation units are returned or purchased in a timely manner and are accurately reported in weekly Oracle report
• Assist Sales Representative in providing quotes to customers
• Participate in customer quarterly business reviews where applicable
• Manage registration process as applicable
• Assist in contract approval process
• Coordinate RFI/ RFQ / RFP responses
• Respond to various ad hoc requests from Sales Representatives, Regional Sales Leads, Director of Sales Operations and VP Finance and Sales Operations
• Recommends changes to policies and procedures that may benefit Sales Operations organization
• Work with internal and external auditors on a quarterly/annual basis for SOX and ISO compliance

Competency:

• Proficient in excel and other MS-Office applications
• Ability to construct excel worksheets and document processes
• Ability to manage multiple tasks
• Ability to respond rapidly to ad-hoc requests
• Understanding of Siebel CRM and/ or Oracle Noetix (optional)
• Ability to work in a fast-paced dynamic environment
• Ability to perform work with minimal instruction for daily work and general instructions on new assignments
• Demonstrates sound judgement in choosing methods and techniques for resolving open action items.

Education and/or Experience:
Candidates should have a BS and have a minimum of 3 to 5 years Account Management or Inside Sales experience

Computer Skills:

• Intermediate Excel Skills
• Other MS-Office Applications

Other Skills and Abilities:

• Siebel CRM or other Sales Force Automation applications preferred
• Noetix or other Oracle applications preferred
• Familiar with Target Account Sales (TAS) or other sales methodologies
• Able to effectively communicate with internal as well as external customers