EXPERIENCE WORKING WITH BIG RETAILERS (EX: COSTCO, BED, BATH & BEYOND, KMART ETC.)
- ABLE TO TYPE 45+ WPM ACCURATEL
- COMPUTER & INTERNET SAVVY
- HIGH VOLUME OF DATA ENTRY EXPERIENCE
- EXCELLENT WRITTEN AND COMMUNICATION SKILLS
- ABLE TO PICK UP COMPUTER APPLICATIONS QUICKLY
- ABLE TO LOG ALL TELEPHONE CALLS AND EMAILS RECEIVED ONTO IE DATABASE
- ISSUE FEDEX RETURN LABELS TO CONSUMERS THROUGH FEDEX MANAGER PROGRAM
- FOLLOW UP WITH FEDEX, AS NECESSARY, REGARDING OUTSTANDING CALL TAGS
- ENTER ORDERS FOR PRODUCT REPLACEMENT PARTS
- PROCESS CREDIT CARDS FOR APPROVAL
- PRINT AND REVIEW IE REPORTS TO ENSURE PROPER PROGRESS OF CLAIMS
- PREPARE COMPANY ANALYSIS REPORTS MONTHLY
- REVIEW COMPANY ACCOMMODATION REPORT ON A DAILY BASIS, TO ENSURE ORDERS HAVE SHIPPED WITHIN 48 HOURS OF RECEIPT OF RETURNS
- COORDINATE, REVIEW AND TRAIN ON NEW PRODUCTS WITH OTHER CUSTOMER SERVICE REPS
- MAINTAIN AND UPDATE INTERCHANGEABLE PARTS LIST AND PARTS PRICING LIST
- REVIEW AND APPROVE FEDEX INVOICES RELATED TO PRODUCTS RETURNED FROM CONSUMERS
- MONITOR RETURN RECEIVING LOG TO ENSURE INFORMATION RELATED TO NEW PRODUCTS IS UP-TO-DATE