Restaurant Managers/General Managers

Friendly Franchisees Corporation (FFC) is a highly successful restaurant and real estate holding company. Due to our growth, we have several opportunities available for experienced Full Service Restaurant Concept professionals. We are a highly entrepreneurial environment and a company that is positioned for significant growth. If you are seeking an opportunity that rewards hard work and results that add value, FFC is the place for you.

Position Overview

The Restaurant Manager (RM)/General Manager (GM) is responsible and accountable for all restaurant activities and assumes complete responsibility for the restaurant as necessary. The RM/GM works to ensure that all activities are consistent with, and supportive of, the restaurant’s business plan and company policy. The RM/GM ensures all employees are performing their job responsibilities and meeting expectations in all areas of the job function. 

Roles and Responsibilities: 

·         Models and creates an environment which maximizes customer satisfaction and ensures a positive customer service experience

·         Responds positively and quickly to customer concerns; corrects potential problems before they affect customers.

·         Responsible for increasing sales and controlling costs in all aspects of restaurant operations

·         Hires high quality people who demonstrate and ensure consistent customer satisfaction

·         Ensures all employees are trained, motivated and empowered to deliver total customer satisfaction

·         Demonstrated ability to perform accurate sales and labor forecasts

·         Maintains restaurant at the level necessary to meet or exceed the company standards for Full-Service Restaurant. Utilizes labor effectively to meet budgets while ensuring high quality of Service. Effectively utilizes all training programs from new employee orientation up to and including Management training classes.

·         Prepares qualified employees for promotion. Continually develops adequate numbers of employees at all levels to meet the objectives of the business plan. Trains, coaches and provides regular performance feedback (positive and corrective) to motivate and improve the performance of all employees.

·         Hold employees accountable for performance.

·         Maintains proper documentation for all disciplinary situations.

·         Communicates and supports team goals and expectations to all employees as outlined by the Management

·         Provides input in the development of the business plan; supports the execution of the business plan for the restaurant. Achieves results by planning, communicating, delegating and following up. Makes appropriate business decisions independently. Analyzes business performance; initiates appropriate corrective actions when deviations occur from financial expectations.

·         Contributes significantly to the achievement of positive financial results. Effectively utilizes available systems, procedures, and technology and support departments to meet business objectives; when appropriate, takes the initiative to improve existing systems and communicates the results.

·         Supports the execution of company-wide marketing programs; initiates programs on time, correctly and with minimal direction.   

·         High school diploma or equivalent. College Degree preferable. Good verbal and written  

          communication skills; is capable of communicating effectively with customers and co-

          workers.

·         2 - 3 years management experience in restaurant business

·         Track Record of great Guest Service, Cost controls, Sanitation and P&L accountability

·         Self-motivated, Flexible, Business oriented, Results oriented, Entrepreneurial mindset.

If you are talented and your qualifications match our needs, have a proven track record, passion for hospitality, and interested in this responsible position and opportunity, please e-mail your detailed “Resume" to: [Click Here to Email Your Resumé] and include ‘Denny’s RM/GM’ in the subject line of the email. Opportunities are located throughout Washington State. We are a growing and fast paced organization and are interested in candidates who thrive in this type of environment.