Customer Support Specialist - Client Liaison

Customer Support Specialist - Client Liaison

Company Overview:

FMS Financial Solutions is a growing regional Collection Agency that provides reliable, secure outsourced collection services to a wide variety of Professional, Commercial and Retail Clients. FMS Financial Solutions has been a strong leader in the business community for the over 20 years. Our reputation for accurate, confidential services and our proven expertise in Collections make us the first choice for many corporations and organizations who want top-notch service and superior results.

Job Summary:

A Busy Greenbelt Collections Firm seeks applicants for a Full-Time or Part-Time, Client Support and Customer Service Specialist.    

Benefits include on the job paid training, medical insurance, 401K, paid vacation, and a business casual work environment.

Individuals with strong organizational and communication skills and  previous industry experience are encouraged  to apply.

Responsibilities of Customer Support Specialist:

• Communicate with debtors by telephone and written correspondence to attempt to bring resolution to unpaid accounts
• Provide clients with routine updates and reports on submitted debt portfolios
• Provide thorough, efficient, and accurate explanations of status, activity and work history to clients on debt portfolios and debt accounts
• Update and manage a growing database of clients, including client names, locations, contact information, etc.
• Counsel clients on methods to increase their portfolio yields
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by Management  

Requirements of a Customer Support Specialist:

• High School Diploma or General Education Degree (GED) certificate.  Associates or Bachelor’s Degree is a plus

• Strong communication skills, including confident telephone skills and superior ability to communicate via email

• Strong working knowledge of Microsoft Excel and other Microsoft Office products

• Strong computer Skills, excellent interpersonal, written and oral communication skills

• Ability to work in a team fostered environment

• Ability to work in multi-tasked environment

• Ability to prioritize and organize work and adapt to a flexible schedule

 We offer a competitive compensation and comprehensive benefits package, plus a 401 (k) plan.