Director of Oncology Care Management and Support Services

Job Summary/Purpose:

This position supports the mission of Cancer Treatment Centers of America at Eastern Regional Medical Center by treating patients as a whole person in a compassionate and caring environment.  This position leads the development, implementation and operations of the Care Management functions for the organization.  This position also establishes effective and efficient systems for Care Management across the full continuum of
patient care.

Position Specific Responsibilities and Competencies:

• Establishes and maintains an effective and efficient system for discharge planning and the management of patient’s at home.
• Promotes the development and maintenance of an effective system for utilization management.
• Promotes an effective and efficient system for patient scheduling and travel arrangements.
• Promotes an effective and efficient system for Registration and organizational communication systems.

CTCA Core Service Standards:

• Demonstrates the spirit of Cancer Treatment Centers of America’s values and standards through: Actions and Speech.
• Connects with customers (patients, caregivers, co-workers) with a smile or pleasant demeanor.
• Addresses customers (patients, care-givers, co-workers) by their preferred names whenever possible.
• Finds ways to focus solely on the needs of our patients and their caregivers.
• Listens attentively and educates patients and caregivers to ensure their understanding.
• Offers choices to patients and caregivers and respects their decisions.

Job Knowledge / Management Competencies: 

• Develops and executes departmental goals such that they support the organizational mission and strategic plan.
• Develops and implements policies and procedures that guide and support consistent provision of services.
• Plans for, develops and effectively manages departmental budget such that resources are deployed effectively and efficiently.
• Serves as an effective coach in recognizing and supporting individual team member strengths and talents. 
• Manages performance of staff through continuing education, effective delegation and ongoing coaching and counseling.

Leadership Competencies: 

• Promotes inter and intra departmental collaboration, nurtures relationships with others and is viewed positively by co-workers. 
• Responds appropriately to negativity, seeks to promote understanding and mutual achievement of goals.
• Strong orientation toward services excellence. 
• Utilizes brand platform for consistent deployment of services. 
• Effectively motivates and coaches staff in CTCA standards of excellence.
• Seeks opportunities for organizational improvement, consistently applies lean thinking to departmental operations to enhance or improve services.