Retention Specialist - Customer Care

Join our growing broadband company with thousands of business customers in eight states across the Midwest and Southwest. Sparkplug is an exciting company that’s delighting our business customers with our wireless broadband solutions.

We’re looking for eager, aggressive Retention Specialist in our Customer Care area to carve their own spot in the story of Sparkplug growth. Ideal candidate is personable and self-motivated with a high degree of integrity.   

The ideal candidate will possess the following skills and experience:

• Minimum of 2 years of call center customer care/retention experience.
• Proficient in MS Office.
• Experience in IT, ISP, WISP, Data or Telecom industries is preferred but not mandatory.
•  Exceptional communication skills a must as you will be following up with current clients.
• Ability to quickly identify customer issues and concerns
• CRM experience is helpful, preferably Salesforce or similar

• Pro-active relationship building with current customers to retain/save and renew accounts
• Work directly with Customer Care and other departments on retention strategies
• Assist billing, support & sales departments to resolve customer issues.   
  Learn all aspects of the business and our systems

Sparkplug offers a competitive base salary and bonus structure, excellent benefits package which includes; medical, dental, vision, paid vacation, sick days and a 401(k) plan w/ employer match.

Sparkplug is an Equal Opportunity Employer

Locals only – no relocation     Principles only – No agents please