Contact: Recruiter - Christopher Dominguez
Phone: 801-221-8299
Email: Send Email Now
Fax: Not Available
 

Company Overview

Established in 1978, Teleperformance is the global expert in contact center management, creating more value through a better customer experience. Our core business spans the full spectrum of CRM/BPO contact center solutions.

Through relentless innovation, our mission is to extend our leadership by setting the highest standards in how we serve and support our employees, our clients and their customers, our shareholders and the communities where we live. And in so doing, lead the transformation of the contact center industry from a commoditized necessity to one of great strategic value for our clients.

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Job Description

Now Hiring Inbound Tech Support!! Come join our winning team today!! We are looking for talented individuals who seek the challenge of providing first-class customer service and technical support solutions to a wide range of customers.

Inbound Technical Support Position Mac and PC experience required                                                                                                    
Full-Time

Training Pay (3 weeks) $10.00/hr ; Production Pay $11.00/hr

Exciting New Technical Project ! Earn up to $11.00 per hour. Health benefits after 30 days of employment. Brand new project, several career advancement opportunities. Don't miss out on this exciting new career !

Looking for individuals who can:
*Diagnose and provide path to resolving inquiries
*Provide excellent customer service and analyze problems effectively at all times
*Work with confidential customer information
*Problem solve to help customers resolve issues on first call
*Accurately log all customer interactions in data management system
*Achieve Call Center Metrics including call handle time and customer satisfaction scores
*Communicate positively with team members, customers and other partners
*Thrives as a team player in a fast-paced, high-energy, change-oriented environment
*Participates in additional training courses when needed
*Performs other related duties and assignments as required and as assigned by supervisor or manager

Fiber Optic ISP Support Position                                                                                                                                                       Full-Time

Training Pay (5 weeks) $9.50/hr ; Production Pay $10.50/hr

We're looking for Technical gurus with experience in:
* Fielding technically complex inbound calls
 *Assessing needs of caller in a timely manner and instruct how to correct technical problems
 *Resolving issues and complex problems with hardware and software
 *Working in a fast paced environment
 *Accurately targeting problems and know which situations to escalate up
 *Takes responsibility for all problem resolutions



Job Requirements

*1 year Customer service experience required
*6 months Call Center experience preferred
*Must be 18 years old
*Type 30 wpm
*High School Graduate or GED
*Ability to use desktop computer system and hardware, e.g. mouse, keyboard
*Have strong active listening, multitasking and interpersonal skills
*Logical problem solving skills and identify solutions based on written procedures, guidelines and process tools
*Proven oral and written communication skills consistent with North American Business standards
*Must have availability to work various shifts influenced by current business needs.
*Knowledge of network hardware, cables, routers and modems plus basic understanding of data storage
*Ability to use Windows operating systems and navigate between various windows
*Provide a positive, professional, empathetic and customer-focused manner
*Good organization and work prioritization skills

 

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