U.S. Specialty Insurance Company, seeking a Claims Manager in the Claims department. We are an international insurance company and a leading specialty insurance group with offices across the United States and in Bermuda, Spain, Ireland, and the United Kingdom. To learn more about us, please go to www.hcc.com/about.html
Position Summary: Supervise the activities in the claims department. Oversee processing of insurance claims for personal, property, or casualty loss based on coverage, claim evaluation, and verifiable loss.
Key Responsibilities:
Relying on extensive experience and judgment, the Claims Manager is responsible for accomplishing the following responsibilities. This position has substantial latitude for actions or decisions made without review and acts independently under general direction using a variety of the field’s concepts, practices, and procedures.
- Supervise the day to day processing of claims in accordance with performance and quality standards.
- Approve claims above the authority given to staff members.
- May be responsible for reviewing and processing highly complex claims.
- Recommend and present to manager proposed settlement terms for claims of a complex nature that are in excess of the stated authority amount for the position.
- Develop and maintain processes and procedures for departmental use.
- Communicate with insured and other appropriate parties on litigation or liability issues.
- Establish, monitor, and report on performance metrics around speed, accuracy, and quality of results.
- Select, lead, direct, train, and develop staff in the department.
- Responsible for review and evaluation of the performance of personnel.
- Develop project plans, establish timelines, and set goals for assigned projects.
- Assign resources to projects as needed.
- Meet commitments on project deadlines.
- Develop a strong customer focus and high service level relationship with brokers, team members and other departments.
- Write clear and user-friendly manuals to describe process, data flow, and operating procedures.
- Perform work thoroughly in a cost efficient manner and at a high productivity level.
- Utilize company resources effectively.
- Comply with all company policies and procedures.
- Ensure SOX and internal business controls compliance.